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The Iris

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 636 Google reviews · How we rank ›

2.8(636) 52 composite score See reviews on Google ✓ Google-verified
Student HousingAffordable & Section 8 HousingPet-Friendly Apartments
The Iris
Services
Student Housing, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
636

What Residents Say

After two or three years, residents report a sharp decline. Office staff do not answer phones or return calls, and maintenance requests pile up marked as completed though work never occurs. Pest problems (roaches, rats, fleas) spread unchecked; water outages and sewage backups flood units; AC fails in summer without repair. Grounds are neglected (overflowing dumpsters, unmowed grass, pet waste); vacant apartments rot empty for months. Police and gunshots are frequent. One early review notes the low initial rent attracted her despite warnings, but $300 offsets a filthy move-in; another simply says "It's good," suggesting quality may depend heavily on unit and timing.

Praised for
  • low rent initially
  • some maintenance staff responsive on major repairs
Watch-outs
  • office staff unresponsive and unavailable
  • maintenance requests ignored or marked completed without work done
  • pest infestations (roaches, fleas, rats)
  • water outages and sewer flooding
  • AC failures in extreme heat
  • filthy common areas (trash, dog waste, overgrown grass)
  • abandoned vacant apartments attracting pests
  • gunshots and police activity
  • security issues (break-ins, theft)
  • move-in apartment filthy
  • slow or no repairs to windows, ceilings, leaks, clogged sinks
poor-communicationunresponsive-officeslow-maintenance-responsepest-problemsnoisy-neighborsoverpricedsafe-community
Think twice if: Anyone who values responsive management, timely repairs, or pest-free living. Office does not answer phones or return calls; maintenance requests languish for months even when marked resolved.

What This Community Gets Right

  • Low starting rent
  • Size of units

Before You Tour

  • Office staff member Richard named multiple times as dismissive and unhelpful
  • Move-in carpet filthy; $300 rent credit offered for three-week studio relocation
  • Mail key shortage required postal worker to verify landlord responsibility
  • Gunshot damage to balcony window took 2 months to fix
  • Vacant apartment in building left unoccupied since November with flea infestation, leaking into occupied units below
  • Building 3 had multiple units without AC in 90-degree heat; no urgency from office
  • Ceiling leaks and flooding with water damage persist despite multiple requests over months
  • Sewer backups flood units overnight with no emergency response

Maintenance, Management & More

Student Housing
Attractively priced but critical issues with maintenance, pests, and management responsiveness make long-term stay untenable for most.
Affordable & Section 8 Housing
Low entry rent appeals, but office unresponsiveness, delayed repairs, and pest problems create legal and health risks.
Pet-Friendly Apartments
Accepts pets, but grounds are littered with dog waste and pest infestations (roaches, rats, fleas) persist; common areas poorly maintained.

Compared to Nearby Communities

  • Rated 2.8 against a 3.7 average across the 114 student housing businesses listed here.
  • Has more Google reviews than 99% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 20
Profile completeness 100
Verification 30

Scores by Category

5
234
4
35
3
28
2
38
1
301

Common Renter Questions

Can I reach the office by phone?
No. One tenant recorded zero answered calls out of 60 random daytime attempts. Callers report messages going unreturned for days or weeks, if at all.
How long do repairs typically take?
Months, even for critical issues. Residents report ceiling leaks, AC outages in summer heat, and water shut-offs persisting 1-2+ months after requests submitted. Many requests show marked completed but no work is done.
Are pets allowed?
Yes, but grounds are covered in pet waste and the complex has ongoing pest infestations (roaches, rats, fleas), suggesting limited standards for pet-owner accountability or pest control.
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Staff like Luis, Amber, and Larissa respond quickly to repair requests and move-ins, creating a welcoming environment. However, serious issues persist: roaches, surprise rent hikes buried in fees, and rejected applications despite strong credit. The neighborhood is quiet but past reviews mention noise concerns. Pricing starts at $710 for renovated 1-beds and $915 for 2-beds, with a pet-friendly policy and near a gas station and laundromat. The building quality varies block to block. Choose this place only if maintenance responsiveness matters more than assurance against pests and fee surprises.

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Riverstone attracts long-term residents who praise staff like Sylvia for personal service and quick maintenance turnarounds. The 3.3-star average masks a sharp divide: 42% five-star ratings focus on leasing support and operational responsiveness, while 34% one-to-two-star reviews cite persistent cockroach problems, disputed move-out charges sent to collections, and safety gaps (car theft, aggressive residents). Maintenance and management communicate well with existing tenants, yet pest control and billing practices remain unresolved pain points. A handful of positive reviews mention three-year stays and continuous property investment. The core complaint cluster is infestation severity, wrongful collection agency referrals despite tenants reporting everything paid, and inadequate security communication after vehicle theft. One tenant described feeling unsafe after being chased off-site at night.

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Tours with leasing agent Alexis drew five-star praise for professionalism and cleanliness; residents who moved in, however, reported persistent roach infestations, water damage mold that management painted over instead of fixing, and chronic manager turnover (seven property managers in four years). Multiple tenants described feeling ignored on maintenance requests, billed without notification or itemized documentation, and sent to collections. Long-term residents cite loud neighbors, inadequate pest control follow-up, and a general pattern of management avoiding accountability. Specific issues include AC left unfixed for months, dishwashers requiring multiple work orders to replace, and mold remediation that never progressed beyond repainting. Several tenants credited Alexis or individual staff members by name, suggesting leasing is the department that functions; operations and collections appear to be where trust breaks down. The Northwest Side location has reported crime and wildlife (skunks, possums, deer) that the property does not manage.

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Last updated 2026-07-23