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Hearthstone Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 205 Google reviews · How we rank ›

3.6(205) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingPet-Friendly ApartmentsFurnished & Corporate Housing
Hearthstone Apartments
Services
Student Housing, Pet-Friendly Apartments, Furnished & Corporate Housing
Reviews
205

What Residents Say

Tours with leasing agent Alexis drew five-star praise for professionalism and cleanliness; residents who moved in, however, reported persistent roach infestations, water damage mold that management painted over instead of fixing, and chronic manager turnover (seven property managers in four years). Multiple tenants described feeling ignored on maintenance requests, billed without notification or itemized documentation, and sent to collections. Long-term residents cite loud neighbors, inadequate pest control follow-up, and a general pattern of management avoiding accountability.

Specific issues include AC left unfixed for months, dishwashers requiring multiple work orders to replace, and mold remediation that never progressed beyond repainting. Several tenants credited Alexis or individual staff members by name, suggesting leasing is the department that functions; operations and collections appear to be where trust breaks down. The Northwest Side location has reported crime and wildlife (skunks, possums, deer) that the property does not manage.

Praised for
  • Helpful, knowledgeable leasing staff (Alexis named repeatedly)
  • Visible property improvements over time
  • Some responsive communication
Watch-outs
  • Severe roach and pest infestation despite cleaning
  • Water leaks, mold, and poor maintenance (paint-over fixes)
  • Chronic manager turnover, poor accountability
  • Collections and billing disputes without proper notice
  • Noisy neighbors, high crime area, wildlife issues
  • Unenforced rules and staff rudeness
friendly-staffslow-maintenance-responsepest-problemspoor-communicationunresponsive-officehidden-feesnoisy-neighborspackage-theft
Think twice if: Roach infestation is persistent; maintenance responses are slow; manager turnover is chronic; tenants report billing disputes and collections without proper notice.

What This Community Gets Right

  • Leasing agent professionalism (Alexis named multiple times)
  • Fitness center and pool amenities
  • Pet-friendly policy

Before You Tour

  • Leasing agent Alexis praised by name across multiple tours
  • Seven property managers and two district managers in four years
  • AC repairs left pending for months
  • Mold remediation limited to repainting instead of replacing drywall
  • Pest control visits claimed by management but never documented by tenants
  • Water emergencies that shut off water without notice
  • Collections sent without itemized bill or tenant notification
  • Karen Rainwater (director) cited for unresponsiveness after lease ended

Maintenance, Management & More

Student Housing
Tours praised; move-in experience undermined by infrastructure issues (leaks, mold, pests).
Pet-Friendly Apartments
Pet fees stated; tenants report wildlife issues (skunks, possums) and ineffective pest control.
Furnished & Corporate Housing
Website lists furnished units available; insufficient review evidence on this service specifically.

Compared to Nearby Communities

  • Rated 3.6 against a 3.7 average across the 114 student housing businesses listed here.
  • Has more Google reviews than 67% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 8
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Scores by Category

5
119
4
13
3
8
2
11
1
54

Common Renter Questions

What are the pet fees?
One-time pet fee of $200, pet deposit of $200 per pet, and monthly pet fee of $15 per pet, according to their website.
Does Hearthstone offer fitness amenities?
Yes, the complex has a fitness center and swimming pool listed on their website.
How responsive is maintenance to work orders?
Tenants report slow response; one resident waited months for AC repair and needed multiple work orders to replace a broken dishwasher.
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Last updated 2026-07-23