Hearthstone Apartments
Tours with leasing agent Alexis drew five-star praise for professionalism and cleanliness; residents who moved in, however, reported persistent roach infestations, water damage mold that management painted over instead of fixing, and chronic manager turnover (seven property managers in four years). Multiple tenants described feeling ignored on maintenance requests, billed without notification or itemized documentation, and sent to collections. Long-term residents cite loud neighbors, inadequate pest control follow-up, and a general pattern of management avoiding accountability. Specific issues include AC left unfixed for months, dishwashers requiring multiple work orders to replace, and mold remediation that never progressed beyond repainting. Several tenants credited Alexis or individual staff members by name, suggesting leasing is the department that functions; operations and collections appear to be where trust breaks down. The Northwest Side location has reported crime and wildlife (skunks, possums, deer) that the property does not manage.
