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Moss Landing

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 278 Google reviews · How we rank ›

3.4(278) 58 composite score See reviews on Google ✓ Google-verified
Gated & Secured Communities
Moss Landing
Service
Gated & Secured Communities
Reviews
278

What Residents Say

Moss Landing has split sharply between reviews of the current maintenance team and older management. Recent 5-star reviews praise Henry G. and the supervisor for fast, skilled repairs and respect, and name office staff Jaime, Arnold, and Adela as helpful and professional. Earlier complaints center on the prior management (Troy specifically) being unresponsive to pest issues, dismissive in disputes, and slow to follow through on repairs. New management has reversed that, but several residents report ongoing phone access problems and lingering pest control gaps they are managing themselves.

Recent shift: New management arrived about a month before late June 2026 and reversed earlier resident complaints about responsiveness, honesty, and follow-through. However, phone access and pest control execution remain inconsistent as of the most recent reviews (late 2025).

Praised for
  • responsive maintenance staff (Henry G., supervisor)
  • quick maintenance response times
  • smooth lease application process
  • friendly office staff (Jaime, Arnold, Adela)
  • quiet community
  • affordable rent
Watch-outs
  • long delays for pest control (roaches, bed bugs)
  • management communication breakdowns
  • dismissive staff behavior during lease disputes
  • unresponsive office phone lines
  • incomplete maintenance work (A/C, smoke alarms, toilet seat)
  • surprise rent increases
  • resident harassment and wrongful towing
  • dirty pool amenity
responsive-managementpoor-communicationquick-maintenancepest-problemsfriendly-staffunresponsive-officevalue-for-money
Best for: budget-conscious renters willing to navigate ongoing communication gaps.
Think twice if: office staff are hard to reach by phone and pest control response remains inconsistent despite rent paid for the service.

What This Community Gets Right

  • quick maintenance response under new team
  • affordable rent
  • skilled maintenance technician (Henry G.)
  • smooth move-in process

Before You Tour

  • maintenance technician Henry G. praised for efficiency, follow-up, and problem-solving
  • office staff Jaime, Arnold, Adela named for professionalism and helpfulness
  • prior management (Troy) blamed for dishonesty, blame-shifting, and inaction
  • new management arrived about a month before late June 2026 and began turning experience around
  • lease application process completed in 2-3 days
  • resident reports $200+ monthly electric bills from A/C running constantly
  • A/C recharged in under 5 minutes despite needing freon
  • smoke alarm replacement took 3 months despite multiple requests

Maintenance, Management & More

Gated & Secured Communities
fast maintenance and attentive current staff contrasts with prior management delays and unresponsiveness

Compared to Nearby Communities

  • Rated 3.4 against a 3.89 average across the 124 gated & secured communities businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Scores by Category

5
138
4
31
3
10
2
10
1
89

Common Renter Questions

How long does the lease application take?
One recent renter was pre-approved the day after applying online and received keys two days later on Saturday.
Who do I contact for maintenance requests?
Maintenance requests are posted to an online portal and responses have been arriving within one day under the current team.
Can I reach the office by phone?
Multiple residents report the office phone goes unanswered on different days. Email or in-person visits appear more reliable.
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Last updated 2026-07-23