San Antonio Apartment Reviews Directory
Menu
Check Availability Call

Summit at Salado Creek

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 355 Google reviews · How we rank ›

2.9(355) 53 composite score See reviews on Google ✓ Google-verified Publishes prices
Gated & Secured Communities
Summit at Salado Creek
Service
Gated & Secured Communities
Reviews
355

What Residents Say

Staff individuals like Michael, Lilia, Janie, and Lezzy earn consistent five-star praise for attentiveness and fast responses when residents contact them. However, their efforts are overwhelmed by systemic problems: widespread roach infestations across multiple buildings despite resident cleanliness, frequent amenity closures, water damage and mold that take weeks to address, and multiple management changes in short periods.

Residents report paying hidden fees ($40 trash charge despite inconsistent pickup, $150 surprise increases under new management), dealing with broken gates that undermine security promises, and enduring odors and pests that saturate belongings. The property sits near an airport flight path, and noise complaints mention planes landing every 15 minutes. Reviews suggest the complex is under-resourced: one 2019 reviewer noted only one or two maintenance staff for the size of the complex.

Praised for
  • Individual staff attentiveness (Lilia, Michael, Janie, Lezzy, Grace)
  • Quick maintenance response when engaged
  • Renovated units available
  • Professional leasing assistance
Watch-outs
  • Widespread roach and pest infestations across multiple buildings
  • Poor amenity maintenance (pool frequently closed, sauna broken, gym odor)
  • Slow structural repairs (ceiling, AC leaks, water damage)
  • Inconsistent trash service and $40 additional fee
  • Broken gates and security gaps
  • Multiple management and maintenance staff turnover
  • Unresolved deposit disputes
  • Hidden fees beyond advertised rent
  • Staff rudeness (Jenny, Janie inconsistency)
  • Lingering mold and moisture odors in buildings
  • Noise from adjacent flight path and traffic
friendly-staffslow-maintenance-responsepest-problemsclean-facilitiesunresponsive-officepoor-communicationhidden-feesoverpriced
Best for: Short-term renters willing to pay extra to leave if maintenance fails.
Think twice if: Roach infestations, slow structural repairs, and broken amenities are persistent across multiple reviews; security gates often don't work; check roach history in specific buildings before lease.

What This Community Gets Right

  • Responsive individual staff members (Lilia, Michael, Janie, Lezzy)
  • One month free lease move-in promotion
  • Pet-friendly policy
  • Renovated units in some buildings

Before You Tour

  • Michael Sanchez, maintenance supervisor, praised for pool repairs and responsiveness
  • Lilia Castillo, leasing agent, praised for showing properties and answering questions
  • Janie praised for paperwork and attentiveness but also criticized for being dismissive during tours
  • Lezzy (maintenance or management) praised for fast service and kind demeanor
  • Grace, manager, receives both praise and criticism depending on reviewer
  • Pool closed over a year in past; currently reported green/closed for algae and vandalism
  • Sauna frequently broken
  • Gym reported to have strong odor and poor cleaning

Maintenance, Management & More

Gated & Secured Communities
Gates frequently broken and left open; vehicle vandalism, theft, and mail theft ongoing; does not deliver on security promise.

Compared to Nearby Communities

  • Rated 2.9 against a 3.89 average across the 124 gated & secured communities businesses listed here.
  • Has more Google reviews than 90% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 25
Profile completeness 100
Verification 30

Scores by Category

5
137
4
25
3
12
2
18
1
163

Common Renter Questions

Is there a move-in special?
Their website advertises one month free as a lease move-in promotion.
Are there extra fees beyond rent?
Residents report a $40 trash fee charged separately; multiple reviews mention additional hidden fees that raised actual monthly cost above advertised base rent. Lease terms have also reportedly increased under new management.
How responsive is maintenance?
Reviews are split: Some report fast responses (AC repair within hours), while others say structural repairs (ceiling, water damage) take 3-4 weeks despite repeated requests. One 2019 reviewer noted the complex had only one or two maintenance staff.
Request a quote

Similar apartment complexes nearby

Moss Landing
58

Moss Landing

3.4(278)✓ Google-verified

Moss Landing has split sharply between reviews of the current maintenance team and older management. Recent 5-star reviews praise Henry G. and the supervisor for fast, skilled repairs and respect, and name office staff Jaime, Arnold, and Adela as helpful and professional. Earlier complaints center on the prior management (Troy specifically) being unresponsive to pest issues, dismissive in disputes, and slow to follow through on repairs. New management has reversed that, but several residents report ongoing phone access problems and lingering pest control gaps they are managing themselves.

Gated & Secured Communities
View profile
Winston Apartments
72

Winston Apartments

4.2(79)✓ Google-verified

Residents consistently praise speedy maintenance, attentive staff like Monica and Jose, and the gated security that delivers quiet, safe living. New management drew strong approval. One long-standing tenant had persistent ant issues on an upper floor; another noted office hours were reduced but signage was not updated, causing package pickup confusion.

Gated & Secured Communities
View profile
Summer Creek
58

Summer Creek

3.5(131)✓ Google-verified

Front-desk and maintenance staff earn consistent praise for responsiveness and courtesy; residents move in smoothly and appreciate the quiet environment. Security and property upkeep fall short: gates remain broken after eight months of requests, mailboxes are regularly broken into, cockroaches persist despite reports, and plumbing repairs are incomplete. The gap between friendly service and failed infrastructure is the defining tension here.

Gated & Secured Communities
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-23