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The Cue at Medical Center

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 45 Google reviews · How we rank ›

3.3(45) 53 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingPet-Friendly ApartmentsGated & Secured Communities
The Cue at Medical Center
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
45

What Residents Say

Five-star reviews praise staff like Michael and Emily for attentiveness, note clean grounds and fast maintenance, and highlight the quiet, gated environment and medical center location. One-star complaints centre on roach infestations tenants report persist despite cleaning, water interruptions, unsafe exit design, and management responses that residents see as defensive rather than empathetic. The deposit fee practices also frustrate departing tenants.

Praised for
  • friendly and responsive management (Michael, Emily)
  • clean property and grounds
  • quick maintenance response
  • convenient location and amenities
  • gated security
Watch-outs
  • severe roach infestation recurring
  • management defensive on reviews instead of accountable
  • water shutoffs during the day
  • unsafe exit design (visibility issues)
  • hidden deposit deduction fees
  • noisy neighbors in some units
responsive-managementclean-facilitiesfriendly-staffsafe-communitypest-problemsslow-maintenance-responsepoor-communicationparking-issueshidden-fees
Best for: Professionals seeking proximity to the medical center or UTSA with secure, pet-friendly housing.
Think twice if: Pest problems and management accountability are ongoing concerns; reviews describe recurring roaches and defensive responses to complaints.

What This Community Gets Right

  • Gated security with app-controlled gates
  • Renovated units with in-unit washer/dryer
  • Near medical center, UTSA, and transit (534-bus line)
  • Named staff responsiveness (Michael, Emily)

Before You Tour

  • Manager Michael praised for relocations and lease flexibility
  • Staff member Emily noted for professionalism
  • In-unit washer/dryer standard in renovated units
  • Deposit deductions include $125 carpet cleaning and $85 cleaning fee not disclosed upfront
  • Gate system controllable via smartphone app
  • Exit design creates visibility hazard per multiple complaints
  • Water shutoffs reported lasting 5-6 hours
  • Bus line 534 serves the complex

Maintenance, Management & More

Luxury Apartments
Praised for renovations and cleanliness; complaints centre on pest control and dated kitchen/bath fixtures.
Pet-Friendly Apartments
Pet policy mentioned; no complaints about pet rules in reviews.

Compared to Nearby Communities

  • Rated 3.3 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 15% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 72
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
22
4
2
3
3
2
3
1
15

Common Renter Questions

What is included in a move-in special?
The business offers 2 months free rent on a 12-month lease (furnished units excluded). Residents report deposit deductions of $125 for carpet cleaning and $85 for standard cleaning occur upon move-out.
Can I control gate access from my phone?
Yes, according to one resident review, the gates can be opened via an app.
Does the apartment include washer and dryer?
Renovated units come with in-unit washer/dryer, one resident called this a "life saver".
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Last updated 2026-07-23