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The Branch at Medical Center

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 197 Google reviews · How we rank ›

3.5(197) 61 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly Apartments
The Branch at Medical Center
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
197

What Residents Say

Newcomers consistently praise Scott, Joanna, and the leasing team for making apartment selection easy, patient, and transparent. Most recent visitors and first-time renters report warmth and professionalism from staff, and highlight pet policies, pools, and resort-like amenities as community strengths.

Long-term residents tell a different story: unaddressed AC failures over weeks, pervasive roaches and pests, water shutoffs without notice, and office staff who deflect repair requests or ignore concerns. Multiple accounts describe deteriorating units, billing errors uncorrected for months, and a backlog of maintenance that leaves tenants in unsafe conditions.

Praised for
  • responsive leasing staff
  • knowledgeable and friendly consultants
  • pet-friendly policy
  • amenities and resort feel
  • smooth leasing process
Watch-outs
  • maintenance delays and unresponsiveness
  • pest problems
  • poor apartment condition and repairs
  • unresolved issues despite complaints
responsive-managementpest-problemsslow-maintenance-responsefriendly-staffunresponsive-office
Best for: first-time renters and relocating professionals seeking attentive leasing help and pet-friendly space
Think twice if: maintenance backlog and pest issues concern you; long-term residents report weeks-long repair delays and persistent roaches despite complaints

What This Community Gets Right

  • engaged, knowledgeable leasing team (Scott, Joanna, Victoria named)
  • pet-friendly with no breed restrictions mentioned
  • on-site pools, firepit, and spa-like bathrooms
  • close to medical facilities

Before You Tour

  • Scott, Joanna, and Victoria named as leasing/management staff praised for transparency and follow-up
  • AC outages lasting two weeks during summer without resolution
  • roach infestations reported despite cleaning efforts
  • water shutoffs with minimal or late notice
  • billing errors uncorrected for 5+ months
  • office staff reportedly deflect maintenance requests or claim tickets were submitted when they were not

Maintenance, Management & More

Luxury Apartments
Leasing consultants excel at tours and transparent pricing for first-time renters; long-term residents describe neglected units with damaged fixtures and poor repairs
Pet-Friendly Apartments
Accepts dogs with appreciation noted; one reviewer highlighted the difficulty of finding pet-friendly options nearby

Compared to Nearby Communities

  • Rated 3.5 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 64% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 2
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Scores by Category

5
110
4
11
3
7
2
4
1
65

Common Renter Questions

Can I bring my dog?
Yes. Multiple reviewers confirm dogs are welcome, and one noted the difficulty of finding pet-friendly complexes in the area.
What's the leasing process like?
Recent tours are led by staff like Scott or Joanna, who explain costs and amenities without pressure. First-time renters report the process as clear and stress-free.
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Five-star reviews praise staff like Michael and Emily for attentiveness, note clean grounds and fast maintenance, and highlight the quiet, gated environment and medical center location. One-star complaints centre on roach infestations tenants report persist despite cleaning, water interruptions, unsafe exit design, and management responses that residents see as defensive rather than empathetic. The deposit fee practices also frustrate departing tenants.

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Last updated 2026-07-23