The Crossing shows sharp contrast between old and new leadership. Recent reviews praise the current management team for quick maintenance, cleanliness improvements, and genuine staff support-particularly noting Brenda's hands-on help. Earlier reviews document months-long delays on basic repairs, roaches, water damage, and service requests closed without work done. The complex offers good value and space for the price, but management stability and follow-through remain volatile concerns.
Recent shift: Yes-management changed approximately three months ago. Older reviews (6-12 months) consistently report slow maintenance, unresponsive office, pest problems, and water damage. Recent reviews (3 months ago onward) describe rapid repairs, cleanliness improvement, and responsive staff. This represents a sharp improvement in operations.
Strong staff support from Chelsea, Darly, and Liz makes the leasing process smooth and welcoming. However, residents report severe pest infestations despite monthly charges, inconsistent hot water, broken laundry equipment, and aggressive fine policies. Security concerns include multiple car thefts and recurring disputes over maintenance costs and building access rules.
Staff, especially Stephanie Hernandez and Nancy Alvarez, earn consistent five-star praise for patience, efficiency, and genuine care during move-in and lease signing. Tenants with service animals or special equipment needs report feeling supported. However, reviews from longer-term residents describe serious maintenance failures: persistent mold, roaches that spray treatments do not control, AC outages, and security issues with unhoused people on the property. Two recent one-star reviews paint a stark picture of deteriorating conditions after six months of tenancy. The spread between new-tenant enthusiasm and established-resident frustration suggests strong front-end service masking deeper building and grounds problems. Those considering longer stays should weigh the welcoming leasing experience against maintenance responsiveness and pest control track records.
The Ascent Apartments struggles with a stark divide between leasing-office charm and property failure. Some staff members (Gloria, Stacy, Steven, David) deliver warm, knowledgeable service, and model units appear clean and well-maintained during tours. Behind the doors, residents face months-long maintenance delays, no hot water for weeks at a time, pest infestations charged but never treated, water bills tripling to $120-$269, and a property neglected to the point of code violations and news coverage. The complex now operates under new management after years of deterioration under DJE Texas; early signs suggest possible improvement, but the pattern of broken promises and structural failures runs deep. Leasing practices also raise legal red flags. The company has kept application deposits ($567.50) without providing Texas-required rental selection criteria and denied applicants by falsely accusing them of lying. Residents describe systemic neglect: bathroom walls with holes, overflowing sinks, broken mailboxes, vehicle theft, squatters in empty units, and dumpster overflow. Multiple residents filed code compliance complaints and contacted local news; one reviewer noted over 20 citations on the office door after authorities were called.
Last updated 2026-07-23