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Stoneybrook Apartments & Townhomes

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 379 Google reviews · How we rank ›

3.2(379) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsSenior Living ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Stoneybrook Apartments & Townhomes
Services
Luxury Apartments, Senior Living Apartments, Affordable & Section 8 Housing
Reviews
379

What Residents Say

Half the reviewers praise the maintenance team for same-day or next-day repairs and speak warmly of office staff by name (Trevor, Matthew, Shailyn, Samantha, Stephanie, Jacquline). These residents enjoy a quiet, friendly vibe with amenities that work.

The other half describe a stark divide: leasing staff who don't communicate, reschedule without showing, and gaslight tenants about issues. Disabled residents report ableist treatment and being told to "just deal with it." Security is a concern (stolen cars, unsecured gate). Move-out charges hit hard, and management's responsiveness to complaints drops sharply after lease signing.

Praised for
  • responsive maintenance crew
  • friendly, helpful office staff (when engaged)
  • well-maintained grounds and amenities
  • quiet community feel
Watch-outs
  • unreliable management communication and follow-through
  • unprofessional or dismissive leasing agents
  • lack of accommodation for disabled residents
  • excessive move-out charges
  • security lapses (gate access, vehicle theft)
responsive-managementpoor-communicationwell-maintained-groundsclean-facilitiesfriendly-staffunresponsive-officeamenity-qualityhidden-feessafe-community
Best for: residents who prioritize fast maintenance response and community feel over leasing-phase communication
Think twice if: you need clear communication upfront, rely on accessible accommodation, or have safety concerns (disabled residents report dismissal; gate security and vehicle theft noted)

What This Community Gets Right

  • maintenance responds same-day or next-day
  • dog-friendly with waste stations
  • multiple pools and recreation courts

Before You Tour

  • Staff members named: Trevor (manager), Matthew, Shailyn, Samantha, Stephanie, Jacquline (praised for leasing support)
  • Maintenance performs after-hours AC repairs
  • Dog park with waste stations throughout property
  • Amenify mobile app offered for service requests
  • Transfer process marked by failed inspector appointments and unmet promises
  • Move-out fees reported as excessive; residents charged for incomplete repairs from flooding

Maintenance, Management & More

Pet-Friendly Apartments
Dog-friendly with waste stations; residents praise the amenity.
Luxury Apartments
Townhome upgrades described as 'gorgeous'; grounds well-maintained, but communication and gate security undermine the premium experience.
Affordable & Section 8 Housing
Few explicit mentions; move-out charges flagged as excessive.
Senior Living Apartments
Disabled residents report ableism and lack of accommodation; management dismissive of accessibility needs.

Compared to Nearby Communities

  • Rated 3.2 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
161
4
42
3
22
2
19
1
135

Common Renter Questions

How fast does maintenance respond?
Multiple reviewers report same-day or next-day repair completion. One resident mentions maintenance coming out in the evening for AC work after a period of trouble.
Is this pet-friendly?
Yes. Stoneybrook welcomes dogs; the property has a dog park and waste stations throughout.
What are the move-out costs like?
Residents report move-out charges as excessive and unexpected. One tenant was charged for repairs management failed to complete after flooding damage.
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Last updated 2026-07-23