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Sapphire Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 279 Google reviews · How we rank ›

4.0(279) 72 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsSenior Living ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsGated & Secured CommunitiesFurnished & Corporate Housing
Sapphire Apartments
Services
Luxury Apartments, Senior Living Apartments, Affordable & Section 8 Housing
Reviews
279

What Residents Say

Sapphire's leasing team, especially Sabrina and manager Gina, consistently treat prospective tenants with dignity and work case-by-case with those facing credit or rental-history obstacles. Residents praise quick maintenance, clean interiors, family-safe grounds, and a quiet atmosphere.

Recent complaints cite pest issues, poor management responsiveness after staffing changes, and disputes over end-of-lease charges. The strong five-star majority reflects satisfaction with the leasing and maintenance experience, though a vocal minority reports serious problems with building upkeep and billing fairness.

Praised for
  • staff warmth and respect
  • fast maintenance response
  • welcoming to renters with credit challenges
  • clean, spacious apartments
  • safe and quiet community
Watch-outs
  • pest infestation (roaches, mice)
  • unresponsive management after leadership change
  • excessive cleaning and damage charges
  • noisy neighbors
responsive-managementfriendly-staffclean-facilitiessafe-communityquiet-communitypest-problems
Best for: single parents and renters with credit challenges seeking respectful, supportive leasing staff
Think twice if: pest control and management consistency have deteriorated; recent complaints cite roaches, mice, and slow billing resolution

What This Community Gets Right

  • welcoming to renters with credit or rental-history problems
  • staff goes above and beyond during leasing
  • fast maintenance turnaround
  • family-focused amenities and quiet grounds

Before You Tour

  • Sabrina (leasing agent) repeatedly praised for patience, friendliness, and going above and beyond
  • Manager Gina runs professional, compassionate office
  • Manager Jennifer noted for friendly service
  • Maintenance orders completed quickly according to recent residents
  • Move-in process described as smooth by multiple reviewers
  • One long-term resident reported management quality decline after leadership change two years ago

Maintenance, Management & More

Affordable & Section 8 Housing
staff flexible with credit history, work case-by-case to help renters facing obstacles
Pet-Friendly Apartments
dog park available; limited review mention of pet-specific experience
Furnished & Corporate Housing
business center on-site, but no specific corporate housing feedback in reviews

Compared to Nearby Communities

  • Rated 4 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 80% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 32
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Scores by Category

5
172
4
37
3
12
2
8
1
50

Common Renter Questions

Do you work with renters who have a low credit score or broken lease?
Yes. Sapphire reviews applications case-by-case and staff (particularly Sabrina and manager Gina) focus on understanding your situation rather than automatic denial.
How quickly is maintenance handled?
Multiple recent residents report orders are completed very fast; one resident noted issues resolved within a day or two.
What are the current move-in costs and specials?
Move-in special rent starts at $799, application fee is $25, and administration fee (Look & Lease) is $110. A $1680 free rent bonus is currently advertised.

Similar apartment complexes nearby

Vive Apartments
52

Vive Apartments

3.3(151)✓ Google-verified

Five-star reviews praise leasing staff like Angie, Iris, and Johanna for welcoming new residents and smooth move-ins, plus the complex's location and initial apartment condition. However, 42% of reviewers gave one or two stars, citing widespread failures: AC systems that stay broken for weeks or months despite multiple requests, water and hot water cut off repeatedly, roach infestations, and overflowing dumpsters attracting raccoons. One first-time resident broke their lease due to unbearable heat (95°F indoors) and pest problems. The consistent pattern shows a gap between leasing and operations. Residents report only one maintenance worker for the entire property, mailboxes broken and looted for months, and management unresponsive via phone and email. Crime and unsupervised children complaints suggest deteriorating safety, with one review detailing teenage gun violence, ICE operations, and families leaving early. Newer residents who experienced smooth move-ins contrast sharply with long-term tenants exhausted by unresolved maintenance and conditions.

Luxury Apartments
Windbury Apartments
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Windbury Apartments

4.2(475)✓ Google-verified

Staff like Brooke, Josie, and Lydia earn consistent praise for helpful, speedy leasing and move-in support. Many residents renew yearly and describe a quiet, clean community. However, a significant tenant reported chronic plumbing failures causing kitchen flooding, a mold-contaminated AC unit the office concealed, a roach infestation, high neighborhood crime with package theft, and accusatory management tactics when addressing maintenance and fees. Two former residents cited poor communication on lease terms, surprise pet-related charges, and unhelpful responses to safety concerns. The positive reviews often mention the same staff members; the negative reviews describe systemic building and management issues that persisted over years. Windbury's strength lies in first impressions and staff courtesy during leasing. Its weakness is accountability when things go wrong-both infrastructure failures and clarity on costs and policies. Residents who stay multiple years tend to rate it well; those leaving cite unresolved disputes and lack of ownership from management.

Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly Apartments
Sundance Apartment Homes
58

Sundance Apartment Homes

3.3(154)✓ Google-verified

Sundance draws sharply split reviews. Longer-term residents praise maintenance crew responsiveness and recent upgrades, while newer or departing tenants report rude office staff, unresolved maintenance (AC, roof leaks, appliances) dragging on months, and pest issues. The property manager DeAiron and maintenance team earn loyalty, but upper management's spending limits and leasing office conduct create frustration. A disabled senior notes Chance and Ronnie provide immediate help; another resident saw 10-minute maintenance response times post-renovation. Conversely, tenants report months-long waits for AC repairs, toilet leaks, and broken ovens met with dismissal from office staff. Cultural disrespect during disputes has been reported.

Luxury ApartmentsSenior Living ApartmentsAffordable & Section 8 Housing

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Last updated 2026-07-23