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Providence Estates Townhomes

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 118 Google reviews · How we rank ›

4.3(118) 70 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsGated & Secured CommunitiesFurnished & Corporate Housing
Providence Estates Townhomes
Services
Luxury Apartments, Pet-Friendly Apartments, Gated & Secured Communities
Reviews
118

What Residents Say

Residents consistently praise the maintenance team, particularly Matt, for prompt and professional repairs, and the grounds are kept clean with a year-round pool. However, multiple tenants report communication failures during leasing and afterward, with some describing unresponsive property management, incorrect move-in dates without notification, and units not matching website photos. Pest problems and erroneous billing charges add friction, though long-term residents credit the staff's kindness when issues are finally addressed.

The office struggles with availability on weekends and phone responsiveness, creating frustration for applicants and current tenants alike. Despite these administrative gaps, the neighborhood appeal and maintenance quality keep many residents satisfied enough to renew leases.

Praised for
  • responsive maintenance team, especially Matt
  • friendly and professional leasing staff
  • well-maintained grounds and pool year-round
  • quick work order turnaround
Watch-outs
  • poor communication from management, especially during lease process
  • pest issues (roaches and ants) despite clean units
  • inconsistent leasing office hours and phone availability
  • unit condition mismatches with online listings
responsive-managementpoor-communicationwell-maintained-groundspest-problemsfriendly-staffunresponsive-officeclean-facilities
Best for: Long-term residents who prioritize maintenance quality and neighborhood location over administrative responsiveness.
Think twice if: Those relocating from out of state or needing frequent office contact should expect delayed responses and verify unit conditions in person before signing.

What This Community Gets Right

  • Responsive maintenance team with clear communication
  • Pool and grounds well-maintained year-round
  • Convenient to medical district and local amenities
  • Dog park and fitness center

Before You Tour

  • Matt (maintenance supervisor) consistently praised for professionalism, communication, and prompt repairs
  • Julio (property manager) noted for responsiveness once engaged but struggles with initial applicant outreach
  • Beck and Sam (leasing/office staff) mentioned for professionalism and helpfulness
  • Work orders typically completed within 24 hours
  • German roaches reported by at least one military tenant despite their own cleanliness
  • Website unit photos reported as outdated; yards converted to white rock landscaping

Maintenance, Management & More

Luxury Apartments
Well-maintained grounds and amenities appreciated, but unit condition sometimes mismatches website photos
Pet-Friendly Apartments
Dog park available, but yards converted to white rock and covered with debris creates concern for pet owners

Compared to Nearby Communities

  • Rated 4.3 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 38% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 47
Review volume 90
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
85
4
11
3
4
2
7
1
11

Common Renter Questions

How quickly are maintenance requests handled?
Multiple residents report work orders completed within 24 hours. Matt, the maintenance supervisor, is cited for responsiveness and thorough, professional work.
What nearby amenities are there?
The complex is less than 15 minutes from the medical district without highways, and reviewers note many restaurants and grocery stores nearby. Lackland Air Force Base traffic is a concern during rush hours.
What amenities does the complex have?
According to the website, Providence Estates offers a swimming pool, fitness center, dog park, clubhouse, and private patios. One resident notes the gym wipes are dried out and the amenity fee of $9 is not considered high value.
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Last updated 2026-07-23