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Harper at the Park

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 56 Google reviews · How we rank ›

2.6(56) 49 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Harper at the Park
Service
Luxury Apartments
Reviews
56

What Residents Say

The last three weeks show marked improvement: new staff including Paula, Nicole, David, and Mark have residents renewing leases and seeing maintenance finally address long-standing issues like a six-month broken sink. But the previous two months paint a darker picture: a five-star surge masks years of institutional failure. Hot water shut-offs lasting days, mold, pharaoh ants, roaches, fire ants, a green unusable pool all summer, and work orders marked complete without anyone visiting left residents paying full rent for broken amenities.

Lease fraud claims appear repeatedly; one 18-year-old tenant says management scammed him on a promised rent-free month and blamed him for not reading fine print. Office staff ignore calls and voicemails. Residents report air conditioners leaking into closets, units flooded three times with no repairs, and being brushed off by the front desk. The newer crew is trying to catch up, but the trust damage runs deep.

Recent shift: A sharp positive shift in the last 3 weeks under new management and maintenance crew, with residents renewing leases and praising fast repairs. This contrasts sharply with 2-3 months of severe complaints about utilities, pests, and office unresponsiveness. The shift is real but recent and trust is fragile.

Praised for
  • new management and maintenance crew
  • quick response to maintenance (recent)
  • staff friendliness (selective)
  • large balconies and bedrooms
Watch-outs
  • chronic hot water failures
  • mold and pest infestations
  • green, unusable pool all summer
  • ignored or fake-completed work orders
  • frequent management turnover
  • unresponsive office staff
  • lease and billing disputes
  • air conditioner leaks and breakdowns
slow-maintenance-responsepoor-communicationunresponsive-officepest-problemsquick-maintenance
Best for: Tenants who value recent management overhaul and fast maintenance response, with tolerance for historical infrastructure issues.
Think twice if: Hot water reliability and pool maintenance have been severe, long-term problems. Read your lease carefully before signing; disputes over promised move-in credits have appeared in reviews.

What This Community Gets Right

  • new maintenance crew responding quickly
  • private patios and large balconies
  • pet-friendly policy
  • wheelchair accessible

Before You Tour

  • Paula and Nicole (office staff) praised for go-above-and-beyond service
  • David, Mark, and new unnamed technician on maintenance crew credited with fixing backlog
  • Six-month delayed sink repair resolved in 15 minutes under new manager
  • Pool green/unusable entire summer despite city calls and chemical treatment
  • Hot water lost multiple days per month over extended period
  • Work orders completed on record without maintenance ever visiting unit
  • Lease promotion disputes: tenant claims promised free month but charged anyway
  • Pharaoh ants, fire ants, roaches, and gnats reported inside units

Maintenance, Management & More

Luxury Apartments
New crew improving quick response and morale, but historic issues with utilities, pest control, and pool upkeep undermine luxury positioning.

Compared to Nearby Communities

  • Rated 2.6 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 19% of the businesses in this directory.

Most Mentioned in Reviews

big balconylarge bedroomfire antsbeautiful treesmoldhelpful staffnew managementquick issue resolutionquiet environmentcleanliness

How This Score Was Calculated

How We Score
Star rating 0
Review volume 76
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

Scores by Category

5
21
4
0
3
3
2
2
1
30

Common Renter Questions

Has maintenance response improved?
Yes, recently. Under new staff (David, Mark, and others), a six-month sink issue was fixed in 15 minutes. Residents re-signing leases cite the improvement. However, backlog is still being cleared.
What about the pool?
The pool has been green and unusable all summer. Management and the city have been called, chemicals added, but residents report it still needs draining. No rebate offered for unavailable amenities.
Is hot water reliable?
Multiple recent reviews report hot water shut-offs lasting days, happening several times per month. One tenant had only one full week of hot water in a month and received no discount or credit.
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Last updated 2026-07-23