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Altamonte Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 303 Google reviews · How we rank ›

3.9(303) 66 composite score See reviews on Google ✓ Google-verified Publishes prices
Gated & Secured Communities
Altamonte Apartments
Service
Gated & Secured Communities
Reviews
303

What Residents Say

Maintenance staff earn consistent praise for speed and professionalism; Francisco, Richard, and the Franks are named repeatedly for weekend calls and early repairs. Leasing staff (Keilianna, Emily, Bianca) also get recognition for helpfulness. However, a vocal subset complains bitterly about back-end charges: repeated $50 renters insurance verification fees despite proof provided, surprise move-out costs totaling over $2,200, and damage from renovations not reimbursed. One tenant reported a four-day A/C outage after work order delays.

Recent shift: A reversal in sentiment appears: earlier reviews (3 months ago) emphasized maintenance quality and staff care without fee complaints; recent reviews (1-2 months) include the move-out billing dispute and repeated insurance charges, suggesting either tighter fee enforcement or a specific tenant conflict.

Praised for
  • responsive maintenance staff
  • helpful leasing office
  • quick repairs
  • friendly technicians by name
Watch-outs
  • surprise fees and charges
  • slow initial maintenance response
  • move-out billing disputes
  • damage during renovations
responsive-managementquick-maintenancefriendly-staffhidden-feesslow-maintenance-response
Best for: Tenants prioritizing fast maintenance response and friendly staff support.
Think twice if: Budget-conscious renters wary of fees; ask about all potential charges and move-out costs in writing before signing.

What This Community Gets Right

  • Fast weekend and after-hours maintenance
  • Named technicians known for professionalism
  • Welcoming leasing staff
  • Pet-friendly with amenities

Before You Tour

  • Francisco: weekend after-hours repairs within 30 minutes
  • Richard: offers portable AC while diagnosing problems
  • Frank (two maintenance staff): long-term tenant relationships
  • Keilianna, Emily, Bianca: named leasing staff praised for application help
  • Recurring $50 renters insurance verification charges despite tenant proof
  • Move-out billing complaint: $2,212.69 total on $1,350 monthly rent with deposits already paid

Maintenance, Management & More

Gated & Secured Communities
Maintenance staff highly responsive; office staff welcoming. But move-out fees and insurance verification charges frustrate long-term residents.

Compared to Nearby Communities

  • Rated 3.9 against a 3.89 average across the 124 gated & secured communities businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 26
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
195
4
25
3
9
2
14
1
60

Common Renter Questions

How fast is maintenance response?
Francisco came within 30 minutes for a weekend emergency. Richard has offered portable units while diagnosing AC issues. Most reviews describe maintenance as 'fast' and 'quick in response.'
What if my A/C breaks?
Submit a work order. Staff will respond, though one tenant waited 4 days after an initial delayed dispatch. Weekend and after-hours repairs are available.
What's included in rent?
Your website lists two pools, fitness center, community lounge, and designer kitchens. Pet-friendly units are available. Limited-access entrance for security.

Similar apartment complexes nearby

Cortland Walker Ranch
83

Cortland Walker Ranch

4.7(566)✓ Google-verifiedPublishes prices

Cortland Walker Ranch draws strong favor for its clean grounds, resort-style pool and gym, and a leasing staff that goes above and beyond, particularly Jessica and Emari. The community feels quiet and well-kept, with maintenance responses measured in hours rather than days. Pet owners appreciate the bark park and flexible policies. However, a handful of residents report serious lapses: undisclosed construction projects starting immediately after move-in, a broken emergency lockout service, water damage that management refused to properly repair or remedy, and a faulty security gate that compromises the gated community promise. Problems appear isolated but severe when they occur. The business collects substantial upfront fees without always disclosing ongoing or imminent work. Disabled and sensitive residents have felt particularly let down by the contrast between the marketed peaceful community and the reality of major repairs they were never told about. The gate and security concerns undercut the core value proposition of a gated community.

Gated & Secured Communities
Astra
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Astra

3.6(282)✓ Google-verified

Fernando and the leasing office earn consistent praise for friendliness and move-in support. Maintenance reportedly fixes issues within 24 hours. However, residents report widespread roach problems, repeated unexplained rent hikes, and a pattern of disputed charges and missing deposits after move-out. One tenant documented months of unresponsiveness and disputed $520+ in questionable fees; another faced collection attempts while disputing charges. The newer positive reviews cluster suspiciously around the same time. The property offers studio and one-bedroom units at mid-income pricing near transit and shops. The complex has a gate but residents report it does not reliably close. Noise from neighbors and traffic is common. For new tenants willing to rent month-to-month, the initial experience tends smooth; those staying long-term or moving out face mounting frustration over billing practices and pest control.

Pet-Friendly ApartmentsGated & Secured Communities
Summit of Thousand Oaks
54

Summit of Thousand Oaks

3.3(277)✓ Google-verified

Since management took over, residents face recurring failures: no hot water in new units, roaches in apartments, and maintenance requests logged but never addressed. Two long-term tenants praised recent renovations and package handling, but the majority report staff that do not answer phones, broken systems repaired only months later (if at all), and mold that sends allergy sufferers to hotels or hospitals. Billing disputes get no callback in weeks. The property's gym and pool exist but reviewers note the pool appeared dirty during tours and common areas reek of pet urine with burnt-out lights. Leasing agents impress initially, yet office follow-through fails so completely that residents spend hours calling with no answer and leave voicemails that go unreturned.

Gated & Secured Communities

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Last updated 2026-07-23