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Cielo Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 223 Google reviews · How we rank ›

3.0(223) 55 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Apartments
Cielo Apartments
Service
Pet-Friendly Apartments
Reviews
223

What Residents Say

Living here often means battling unresolved pest and mold problems while facing an unresponsive office. When maintenance does show up, some staff like Jacinto perform well, but systemic issues-roaches in walls, wet-sealed mold, broken appliances-persist unchecked for months. Residents report feeling disrespected and gaslit when raising complaints.

Amenities advertised online remain largely unavailable: the pool stays shut for weeks on end, the gym requires special permission even during posted hours, and fitness equipment sits broken. Leasing tours are friendly, but the contract period reveals a stark shift in how the office treats tenants versus prospects.

Praised for
  • spacious units
  • leasing staff attentiveness
  • responsive maintenance staff
Watch-outs
  • pest infestation and mold
  • unresponsive office communication
  • amenity closures and poor upkeep
  • dismissive management tone
responsive-managementpoor-communicationpest-problemsunresponsive-office
Think twice if: Avoid if you have pets, preexisting health conditions, or low tolerance for pest and mold complaints; pool and gym access is unreliable.

What This Community Gets Right

  • spacious floor plans
  • pet-friendly welcome
  • some responsive maintenance technicians

Before You Tour

  • Jacinto: maintenance technician praised for persistent water heater repair
  • Laura: leasing agent noted for professional tours
  • Non-refundable application fee $300 per person
  • Pest control billed monthly but pest issues persist; roaches reported in furniture and walls
  • Mold sealed with primer only, not replaced; one resident's dog hospitalized due to mold exposure
  • Pool frequently closed citing noise complaints or broken pump; gym access restricted to office hours with permission
  • Appliances fail regularly: broken fridges, water heaters, ice makers; ice maker issue misattributed to resident

Maintenance, Management & More

Pet-Friendly Apartments
Pet-friendly designation undercut by persistent roach infestations in units and pet park areas left unmaintained.

Compared to Nearby Communities

  • Rated 3 against a 3.71 average across the 164 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 70% of the businesses in this directory.

Most Mentioned in Reviews

new managementbeautiful apartmentpet friendlygymcaring staffquietmoldapplication processmaintenancecleanliness

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 33
Profile completeness 100
Verification 30

Scores by Category

5
74
4
30
3
23
2
18
1
78

Common Renter Questions

Are there any non-refundable fees when applying?
Yes, the complex charges $300 per person as a non-refundable application fee.
Can I use the pool and gym year-round?
The pool is frequently closed for extended periods; the gym requires permission during office hours and often has broken equipment.
How quickly does maintenance respond to requests?
Response times vary; some issues like water heaters have been repaired by responsive technicians, but appliances and pest problems often go unresolved for months despite repeated requests.
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Last updated 2026-07-23