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Brixton Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 423 Google reviews · How we rank ›

3.1(423) 53 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
Brixton Apartments
Service
Luxury Apartments
Reviews
423

What Residents Say

Brixton is a mixed-income complex marked by extreme and consistent maintenance failures, water shutdowns, mold, and unresponsive management that contradicts its marketed luxury positioning. A handful of reviews praise individual staff members, but 23 of 30 reviews detail filthy move-in conditions, ignored work orders languishing for months, and a pattern of charging residents for problems the complex itself failed to address-creating a disconnect between what the leasing office promises and what residents experience daily.

Tenants report AC outages lasting six months, dishwashers and refrigerators left broken for a week or longer, bathroom ceilings leaking onto cardboard patches, and work orders marked "complete" with no actual repairs performed. Maintenance staff are frequently spotted idle or smoking rather than responding to urgent requests. Water is cut without notice multiple times per month, violating Texas Property Code. The complex tows cars aggressively, collects disputed exit fees, and rarely responds to emails or phone calls. A few residents commend individual staff members by name (Daija, Celeste), but this kindness appears isolated from systemic failures in operations and accountability.

Praised for
  • friendly staff (selective)
  • responsive management (limited)
  • clean property (claimed in topics only)
Watch-outs
  • pervasive mold and water damage
  • unresponsive maintenance and broken appliances
  • unresponsive office and poor communication
  • move-in condition disgusting or incomplete
  • water shut-offs without notice
  • security failures and towing overreach
  • pest problems unaddressed
  • dishonest promises and hidden fees
unresponsive-officeslow-maintenance-responsepest-problemspoor-communicationhidden-feesoverpriced
Think twice if: Strong caution: pervasive mold, water shutdowns, slow repairs, poor communication, and towing practices make this unsuitable for families or anyone needing reliability.

What This Community Gets Right

  • Listed amenities: pools, fitness center, in-unit washer/dryer
  • Advertises affordable housing voucher acceptance
  • Some staff praised for individual kindness

Before You Tour

  • Staff members Daija and Celeste mentioned positively by name for customer service
  • AC outages lasting 2-6 months despite multiple requests
  • Water shut-offs multiple times per month without advance notice (violates Texas Property Code Section 92.008)
  • Move-in apartments given with black mold, roaches, unfinished flooring, or previous tenant debris
  • Work orders marked complete without repairs actually performed
  • Maintenance staff observed idle or smoking instead of responding to requests
  • Exit fees disputed, with some residents reporting made-up charges to balance accounts
  • Laundry facility washers/dryers largely non-functional

Maintenance, Management & More

Luxury Apartments
Advertised as luxury with amenities, but reviews consistently report substandard conditions that contradict the positioning.
Pet-Friendly Apartments
Website lists pet-friendly apartments, but reviews do not specifically address this service.
Affordable & Section 8 Housing
Accepts affordable housing vouchers per website, but tenants report being charged disputed and hidden fees at exit.

Compared to Nearby Communities

  • Rated 3.1 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffpoolsmoldnew managementinformative staffunresponsive officeclean propertygympricingold appliances

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 26
Profile completeness 100
Verification 30

Scores by Category

5
172
4
43
3
33
2
18
1
157

Common Renter Questions

What if I need to move in quickly and can't tour the apartment first?
Many tenants report they were given keys sight-unseen or with minimal notice. Several discovered move-in apartments with black mold, roaches, unfinished flooring, or uncleaned common areas. Request a video walkthrough or tour in advance if possible; multiple reviews stress this is critical.
How fast does maintenance respond to urgent issues like AC or water problems?
Reviews document AC taking 2-6 months to repair, refrigerators left broken for a week, and ceiling leaks patched with cardboard. Work orders are frequently marked complete without repairs being done. Multiple emails and in-person office visits may be needed to escalate issues.
Are there really water shutdowns, and how much notice is given?
Yes. Residents report water shut-offs multiple times per month, often without phone or email notification. Texas law requires notice; tenants have filed complaints citing violations of Property Code Section 92.008.
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Last updated 2026-07-23