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Wiregrass at Stone Oak

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 317 Google reviews · How we rank ›

4.3(317) 76 composite score See reviews on Google
Luxury Apartments
Wiregrass at Stone Oak
Service
Luxury Apartments
Reviews
317

What Residents Say

Many long-term residents and prospective tenants highlight the professional leasing team, particularly Denisse Montalvo, and praise the grounds, views, and quick maintenance responses. Multiple reviewers mention scenic vistas and well-organized community events that foster connection.

However, recurrent complaints center on thin walls, loud neighbors at all hours, and management's lack of response to noise and pest concerns. Several residents report months-long delays on maintenance work orders, scorpion infestations tied to nearby construction, and unresponsive office staff despite prompt communication about other matters.

Praised for
  • Exceptional leasing staff (especially Denisse Montalvo)
  • Prompt maintenance team
  • Peaceful, well-maintained grounds
  • Strong community events and amenities
  • Scenic views
Watch-outs
  • Significant noise problems between units
  • Unresponsive office communication
  • Pest infestations (scorpions, crickets, spiders)
  • Deferred maintenance and poor repair turnaround
  • Strict payment policies with high NSF fees
responsive-managementpoor-communicationwell-maintained-groundsnoisy-neighborsclean-facilitiespest-problemsquick-maintenancefriendly-staffsafe-communityamenity-quality
Best for: Prospective residents who value scenic location, professional leasing support, and community amenities; less suited for noise-sensitive occupants.
Think twice if: Sound insulation between units is poor, and office response to noise complaints is inconsistent despite responsiveness elsewhere. Pest issues tied to nearby construction have required some tenants to break leases.

What This Community Gets Right

  • Dedicated leasing team known for personalized service
  • Prompt maintenance response for work orders
  • Scenic views and well-maintained grounds
  • Community events and social activities

Before You Tour

  • Denisse Montalvo named repeatedly as exceptional leasing agent
  • Maintenance team members Shawn and James noted for prompt repairs
  • Anthony credited for resolving Alta Open app access issue
  • Alexis praised for event coordination
  • Head of maintenance recognized for speed and accuracy
  • Scorpion and cricket infestations reported in multiple units
  • Smoke detector replacement took 7 work orders over 7 months in one case
  • NSF fee of 75 dollars enforced; repeat incidents restrict online payment privileges

Maintenance, Management & More

Luxury Apartments
Modern, spacious units with scenic views praised, but thin walls create severe noise transfer between neighbors and maintenance response to structural issues is delayed.

Compared to Nearby Communities

  • Rated 4.3 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

Most Mentioned in Reviews

peaceful atmosphereluxury apartmentquick maintenancehot tubfood trucksflexible schedulingsafe communityclean apartmentsdog friendlyclean grounds

How This Score Was Calculated

How We Score
Star rating 51
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Scores by Category

5
244
4
11
3
9
2
4
1
49

Common Renter Questions

How responsive is maintenance at Wiregrass?
Maintenance is generally prompt on initial requests, with named staff (Shawn and James) credited for quick turnaround. However, recurring issues may take months to resolve. One resident reported 7 months to replace a smoke detector.
Is the community good for noise-sensitive residents?
No. Multiple reviewers report hearing neighbors' conversations, footsteps, doors closing, and late-night dog barking through walls. Building structure allows significant sound transfer between units.
What is the leasing process like?
Most visitors praise the leasing team, especially Denisse Montalvo, for warmth, patience, and detailed explanations. Reviewers note they feel welcomed and guided through the process without pressure.
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Last updated 2026-07-23