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Us 1604

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 141 Google reviews · How we rank ›

4.3(141) 71 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Us 1604
Service
Luxury Apartments
Reviews
141

What Residents Say

Most residents praise the spacious apartments, gym, pool, and the leasing team's friendliness-particularly Katie, Felix, Apple, Claudia, and Monica. The community feels secure and well-maintained on the surface, and staff often go out of their way to help.

However, elevator failures have dragged on for months with no urgency or communication from management. Advertised amenities like the dog spa and car wash either never opened or sit unused. Maintenance response times vary wildly: emergency work sometimes takes 24 hours, while routine repairs linger for weeks. Staff inconsistency and unresponsiveness to resident concerns (especially when money or medical needs are on the line) undercut the polish of the place.

Praised for
  • spacious, modern apartments
  • friendly, responsive staff (especially leasing team)
  • quality gym and pool
  • secure, well-maintained grounds
  • welcoming community feel and events
Watch-outs
  • elevator outages lasting months
  • amenities advertised but not delivered or unavailable
  • slow maintenance response on non-emergency issues
  • inconsistent management responsiveness
  • security gaps (pool access, package handling)
responsive-managementquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officeclean-facilitieswell-maintained-groundsamenity-quality
Best for: professionals and families seeking upscale, secure apartments with strong community events.
Think twice if: elevator maintenance and emergency repair reliability matter to you; advertised amenities may not be operational.

What This Community Gets Right

  • spacious, modern floor plans
  • high-quality gym facilities
  • gated, secure community
  • welcoming leasing and events team

Before You Tour

  • Katie Gideon and Felix Untalan praised for leasing support
  • Apple and Claudia noted as approachable managers
  • elevator outages in multiple buildings lasting 1–2 months
  • dog spa and car wash advertised but not delivered or operational during resident tenures
  • maintenance inconsistency: emergency work 24 hours, routine repairs weeks to months
  • package locker issues with unresponsive staff (Dee cited)

Maintenance, Management & More

Luxury Apartments
beautiful, spacious units with excellent kitchen finishes; security and pool issues and unmet amenity promises offset appeal.

Compared to Nearby Communities

  • Rated 4.3 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 46% of the businesses in this directory.

Most Mentioned in Reviews

helpful staffspacious apartmentswelcoming staffleasing processhelpful teamfloor plancomfortable unitsmodern apartmentsclean communityhelpful maintenance team

How This Score Was Calculated

How We Score
Star rating 48
Review volume 93
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
114
4
2
3
2
2
5
1
18

Common Renter Questions

Is the car wash available?
No. Residents reported the car wash area was converted to paid parking spaces or remains unavailable; the website lists it but it is not operational.
How long do elevator repairs typically take?
Multiple residents reported elevators out of service for over a month with repeated missed repair dates and poor communication.
What happens if I have an emergency maintenance issue?
Emergency requests may be addressed within 24 hours, but response times are inconsistent. Routine work orders sometimes remain open for weeks or months.
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Last updated 2026-07-23