Most residents struggle with maintenance delays, mold, plumbing leaks, and broken appliances that go unaddressed for months. Leasing staff provide false apartment details, then reverse promises at signing. A few praise Kathy and Jisela in the office when present, but multiple reviews name Claudia, Patricia, and Edna as dismissive and evasive. The property looks good from outside, but insides arrive dirty and damaged, with holes, rust, and missing fixtures. Deposit refunds and promised amenities vanish without response.
New management arrived partway through recent reviews, bringing brief hope, then slipped back as staff turnover continues. One recent renewals note painless processing with current office team, yet complaints about the parent company's profit-focus and zero resident outreach persist.
Long-term residents praise fast maintenance, attentive staff, and clean facilities, but security concerns-especially persistent vandalism and lack of perimeter fencing-drove some away. Most report affordability and a welcoming community; a minority cite infrastructure gaps and unclear utility billing.
Long-term residents praise the community's cleanliness, spacious floor plans, and especially the reliability of staff like Kristin, Nevaeh, and maintenance crews. Kristin in particular earns consistent recognition for patient, thorough communication on lease transfers and applications. Maintenance typically responds within a day to work orders. Management changes in September 2025 appear to have disrupted operations. Recent complaints center on slow pest-control response, broken gate access (linked to vehicle theft), and inconsistent enforcement of policies. One resident waited three months without a working key fob; another was denied an application fee refund after contradictory income guidance from two staff members. Noise, trash, and unsupervised guests until 3 a.m. have prompted safety concerns.
Half the reviewers call this a peaceful home with standout staff support, particularly manager Roger who handles maintenance quickly and goes above and beyond. The other half report serious pest infestations, poor unit cleanliness on move-in, and broken amenities-problems that management did not resolve, leaving renters to handle themselves.
Last updated 2026-07-23