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Trails of Elm Creek

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 146 Google reviews · How we rank ›

3.5(146) 57 composite score See reviews on Google ✓ Google-verified Publishes prices
Affordable & Section 8 Housing
Trails of Elm Creek
Service
Affordable & Section 8 Housing
Reviews
146

What Residents Say

Trails of Elm Creek draws long-term residents and some praise for quiet grounds and occasional quick maintenance, but recent reviews show serious deterioration. Water failures, unrepaired mold, broken laundry facilities, crime incidents, and slow management response dominate complaints. New ownership changes have not resolved underlying infrastructure and safety issues.

Safety concerns, including a shooting and theft, appear in multiple reviews. Maintenance fixes are temporary. Residents report undisclosed fees and management dismissal of concerns. Affordable pricing attracts families, but the combination of repeated building failures and reported crime make this complex risky for those seeking stable housing.

Praised for
  • long-term residents stay
  • responsive maintenance when working
  • quiet community feel
  • resort amenities available
Watch-outs
  • water shutoffs and leaks recurring
  • maintenance slow to respond and incomplete fixes
  • safety concerns including violent crime
  • mold and hygiene issues
  • laundry equipment repeatedly broken
  • management unresponsive to complaints
  • undisclosed fees added to rent
  • theft from shared facilities
slow-maintenance-responseunresponsive-officepest-problemshidden-feessafe-community
Best for: budget-conscious renters without alternative housing options
Think twice if: safety concerns and infrastructure failures are deal-breakers for your family or peace of mind

What This Community Gets Right

  • low entry cost ($99 application fee)
  • lease promotions (6 weeks free)
  • pet-friendly with dog park
  • long-term resident retention

Before You Tour

  • A resident reported a sexual assault that management did not disclose to residents
  • Recent shooting incident with bullets found in a resident's son's bedroom
  • Laundry equipment repeatedly breaks down within weeks of repair
  • Water utility shutoffs occur with little notice
  • Mold reported in bathroom walls and ductwork, not repaired despite reports
  • Management changed hands multiple times; recent ownership has not resolved issues
  • Early lease termination charged at $8,000 per one reviewer
  • Charges added to rent after lease renewal without prior disclosure

Maintenance, Management & More

Affordable & Section 8 Housing
Low entry fees and lease deals attract renters, but deteriorating conditions, crime, and slow repairs make the bargain poor value.

Compared to Nearby Communities

  • Rated 3.5 against a 3.55 average across the 135 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 2
Review volume 94
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

Scores by Category

5
72
4
12
3
13
2
12
1
37

Common Renter Questions

Are pets allowed?
Yes, the complex is pet-friendly and has a dog park, though dog waste stations are described as limited and spread out by residents.
What is the application fee?
The application and admin fee is $99, with lease promotions offering 6 weeks free rent.
What amenities are available?
The complex has a resort-style pool, picnic area, dog park, basketball court, and playground, along with laundry facilities on site.

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3.4(122)✓ Google-verified

Sutton House offers affordable rental in a quiet, gated setting with dedicated maintenance staff who respond quickly. However, management inconsistency undermines the experience: pest problems persist, communication breaks down on paperwork and approvals, pools stay closed much of summer, and tenants report surprise charges for damage they dispute. Staff quality is split: some managers are warm and helpful, others are dismissive or unavailable.

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Waters At Elm Creek
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Waters At Elm Creek

4.3(203)✓ Google-verified

Susan and the office team earn strong praise for quick responses and genuine care. Most residents report a quiet, well-maintained complex with trash pickup 2-3 times weekly and nightly security patrols. One recent resident describes feeling pressured on deposits, facing mold-stained sinks, and alleges unfair treatment by management when disputes arose. Long-term tenants consistently credit Susan and recent manager Myra for creating a tight-knit community atmosphere. Maintenance responds fast to maintenance requests. A vocal minority complaint centers on noise enforcement when families are involved, though newer residents report the opposite experience.

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Woods of Elm Creek
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Woods of Elm Creek

4.0(85)✓ Google-verified

Residents prize the quiet, wooded setting and roomy floor plans, with maintenance staff earning consistent praise for speed and professionalism. However, repeated vehicle break-ins and management's dismissive response to safety complaints overshadow the appeal. Some tenants report move-in problems and unfinished units; others note the leasing office can be inconsistent. The complex works well for those prioritizing space and amenities but falls short for those making safety a top concern.

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Last updated 2026-07-23