Strong office and maintenance staff make residents feel heard and cared for when they connect. Santi, Victoria, and Willie stand out for going beyond their roles to solve problems. However, a separate tier of residents cannot reach the office despite repeated calls and emails, leaving maintenance requests unresolved and hallways dirty for months. The gap between exceptional service for some and silence for others defines this community.
Long-term residents and families value the gated safety and tight-knit feel, backed by hands-on staff like manager Tammy. Tenants praise spacious layouts and kept grounds, though some report aggressive utility billing and lax parking lot upkeep.
Some residents report feeling safe and cared for, with staff responding to requests and neighbors showing mutual respect. Others cite long waits for repairs, stray cats, and claims of weak management enforcement around lease violations.
The Ascent Apartments struggles with a stark divide between leasing-office charm and property failure. Some staff members (Gloria, Stacy, Steven, David) deliver warm, knowledgeable service, and model units appear clean and well-maintained during tours. Behind the doors, residents face months-long maintenance delays, no hot water for weeks at a time, pest infestations charged but never treated, water bills tripling to $120-$269, and a property neglected to the point of code violations and news coverage. The complex now operates under new management after years of deterioration under DJE Texas; early signs suggest possible improvement, but the pattern of broken promises and structural failures runs deep. Leasing practices also raise legal red flags. The company has kept application deposits ($567.50) without providing Texas-required rental selection criteria and denied applicants by falsely accusing them of lying. Residents describe systemic neglect: bathroom walls with holes, overflowing sinks, broken mailboxes, vehicle theft, squatters in empty units, and dumpster overflow. Multiple residents filed code compliance complaints and contacted local news; one reviewer noted over 20 citations on the office door after authorities were called.
Last updated 2026-07-23