San Antonio Apartment Reviews Directory
Menu
Check Availability Call

The Retreat at Medical Center

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 292 Google reviews · How we rank ›

3.7(292) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingPet-Friendly Apartments
The Retreat at Medical Center
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
292

What Residents Say

Staff like Jose, Margaret, and Anya earn consistent praise for patience and responsiveness, and rents suit tight budgets. However, pest infestations (cockroaches and mice) persist despite complaints and pest control visits, maintenance requests get marked complete without real fixes, and units arrive dirty with outdated finishes and cosmetic patches. Long-term tenants report serenity and safety; newer residents face frustration over unresolved structural and cleanliness problems that pile up faster than repairs happen.

Strengths include location near Medical Center, bus routes, and restaurants, plus a few maintenance staff who go the extra mile. Weaknesses center on management's failure to eradicate pests, enforce quality standards in unit turnover, and follow through on non-emergency work orders. The low price draws residents, but the gap between leasing-office friendliness and actual problem-solving costs goodwill fast.

Praised for
  • responsive, named staff (Jose, Margaret, Anya)
  • affordable rates for size and location
  • quick maintenance on some issues (AC replacement example)
  • convenient Medical Center location
  • well-maintained grounds and peaceful setting
Watch-outs
  • persistent cockroach and mice infestations, slow or failed pest control
  • poor maintenance follow-through, work marked complete without fixing issue
  • outdated units, cost-cutting repairs (painting over dirt, latex paint on fixtures)
  • poor pre-move-in cleaning, grime and smell
  • inconsistent enforcement of quiet and community rules
responsive-managementquick-maintenancepest-problemsslow-maintenance-responsefriendly-staffvalue-for-moneyclean-facilities
Best for: Long-term residents and those prioritizing affordability and location over new finishes.
Think twice if: Pest issues have persisted for months despite complaints; units arrive dirty and need cosmetic fixes; maintenance requests sometimes marked complete without resolution.

What This Community Gets Right

  • budget-friendly rates
  • responsive leasing staff (Jose, Margaret, Anya named repeatedly)
  • prime Medical Center location
  • established 15+ year reputation

Before You Tour

  • Jose, Margaret, and Anya praised for leasing and customer care
  • one maintenance technician performed full AC unit replacement on his own initiative
  • pest control has been called multiple times but cockroach and mice problems remain unresolved months after first report
  • outdoor lighting went unfixed for 2-3 months (neighbor fell on dark stairs)
  • washer connection clogs and overflows reported
  • mail theft reported; mailroom door welder service pending

Maintenance, Management & More

Luxury Apartments
Affordable for space and location, but outdated finishes and poor turnover cleaning undercut luxury positioning.
Pet-Friendly Apartments
Dog park available; no complaints or praise specific to pet amenities in reviews.
Student Housing
Budget-friendly rates appeal to students; unsupervised children and noise complaints suggest may not suit quiet study needs.

Compared to Nearby Communities

  • Rated 3.7 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Scores by Category

5
153
4
38
3
28
2
16
1
57

Common Renter Questions

What is the cheapest rent available?
The website lists 1-bedroom apartments starting at $699/month (510 sq ft), with a move-in special of $299 for the first month. Larger units go up to $1,170 for 3-bedroom.
Does this complex have a dog park?
Yes, their website lists a dog park as an amenity. No specific pet policy details are provided in reviews.
Is maintenance responsive?
Leasing staff (Jose, Margaret, Anya) are praised for quick replies and care. Maintenance response is inconsistent: some repairs (e.g., AC replacement) are handled promptly and thoroughly, but pest control and non-emergency work orders often sit unresolved for weeks to months.
Request a quote

Similar apartment complexes nearby

Firewheel Apartment Homes
75

Firewheel Apartment Homes

4.2(389)✓ Google-verifiedPublishes prices

Firewheel residents consistently praise the management and maintenance teams for knowing them by name and fixing problems within 24 hours, often under 30 minutes. Staff members Becky, Bianca, Selest, Danny, and Candace are named for smooth leasing and responsive care. A quiet, well-maintained community with pool, clubhouse, and pet amenities appeals to those seeking stability. However, one resident reported persistent electrical flickering, plumbing noise, and poor appliance performance despite cosmetic updates, raising concerns about underlying building systems and quality consistency across units.

Luxury ApartmentsStudent HousingSenior Living Apartments
View profile
The Hills on Huebner
58

The Hills on Huebner

3.7(55)✓ Google-verifiedPublishes prices

Five-star reviews praise Jose, the maintenance technician, for quick AC and appliance repairs, and highlight a welcoming office staff and 13-year resident loyalty to the community. Long-standing tenants describe affordable rents in a safe area with convenient nearby shops and restaurants. Recent one-star reviews report roaches and ants persisting despite pest control visits, water heater downtime over a month, and grounds maintenance neglect. Some residents faced towing and facility damage without clear communication or accessible remedies. Complaint patterns suggest inconsistent execution: the same property earns both "all work orders completed" and "months without repairs" from different residents.

Luxury ApartmentsPet-Friendly Apartments
View profile
Lirio
75

Lirio

4.2(345)✓ Google-verifiedPublishes prices

Most residents describe Lirio as exceptionally clean, well-maintained, and staffed by friendly, trained personnel who handle move-ins smoothly and respond quickly to maintenance calls. Staff members Greg, David, Jessica, and Joanna appear regularly in praise. However, structural problems undercut the experience. Gates remain frequently broken, creating unauthorized access and security concerns. Management communication falters when residents make repeated requests (one tenant waited indefinitely for a garage assignment), and key amenities like the gym have closed for weeks with no timeline for reopening. These gaps suggest management responsiveness lags behind the front-line hospitality.

Luxury ApartmentsStudent HousingAffordable & Section 8 Housing
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-23