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The Arches

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 46 Google reviews · How we rank ›

3.5(46) 55 composite score See reviews on Google
Affordable & Section 8 Housing
The Arches
Service
Affordable & Section 8 Housing
Reviews
46

What Residents Say

The Arches earned strong marks from tenants during 2020-2023 under previous management, with praise for Sarah's responsiveness and a quiet, walkable neighborhood. Since OSA Management took over six months ago, the experience has deteriorated sharply: repeated AC failures go unaddressed for weeks, calls and emails go unanswered, rent jumps 20-35% on renewal, and deposits disappear. Long-term residents report feeling abandoned by a company focused on extracting money rather than maintaining the community.

Praised for
  • friendly staff and responsive management (2020-2023 era)
  • quiet, well-maintained community with good location
  • quick maintenance response (historical)
Watch-outs
  • AC outages lasting weeks, unresolved maintenance
  • unresponsive management, hard to reach by phone
  • sudden 20-35% rent increases after management change
  • delayed or missing security deposit returns
responsive-managementpoor-communicationquiet-communityslow-maintenance-responseunresponsive-officehidden-feesoverpriced
Think twice if: Think twice if you value responsive maintenance and stable pricing. Recent tenants report weeks-long AC outages, inaccessible management, and aggressive rent increases.

What This Community Gets Right

  • walkable location near parks, shopping, dining
  • historically strong staff (2020-2023 era)
  • pet-friendly housing option

Before You Tour

  • Sarah and Maria Villa Cortes were named as responsive leasing agents (2020-2023)
  • Tracy Bell named as current manager (poor reviews)
  • AC outages documented lasting 2-3 weeks in summer heat (82 degrees inside)
  • rent increases of 20-35% reported after management change
  • security deposit returns delayed or withheld months after move-out
  • management change occurred approximately 6 months ago (coinciding with service decline)

Maintenance, Management & More

Affordable & Section 8 Housing
Prior to 2024: praised as affordable with good value and stable, caring management. Since OSA Management takeover: rising rents and aggressive deposit practices undermine affordability appeal.

Compared to Nearby Communities

  • Rated 3.5 against a 3.55 average across the 135 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 15% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 6
Review volume 73
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
25
4
3
3
2
2
1
1
15

Common Renter Questions

Does The Arches allow pets?
Yes, their website lists pet-friendly housing as a service.
What changed at The Arches recently?
Management changed to OSA Management approximately six months ago. Tenants report a sharp decline in maintenance response and increases in rent of 20-35% on renewal.
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Last updated 2026-07-23