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Sutton House Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 122 Google reviews · How we rank ›

3.4(122) 56 composite score See reviews on Google ✓ Google-verified
Affordable & Section 8 HousingGated & Secured CommunitiesFurnished & Corporate Housing
Sutton House Apartments
Services
Affordable & Section 8 Housing, Gated & Secured Communities, Furnished & Corporate Housing
Reviews
122

What Residents Say

Sutton House offers affordable rental in a quiet, gated setting with dedicated maintenance staff who respond quickly. However, management inconsistency undermines the experience: pest problems persist, communication breaks down on paperwork and approvals, pools stay closed much of summer, and tenants report surprise charges for damage they dispute. Staff quality is split: some managers are warm and helpful, others are dismissive or unavailable.

Recent shift: Yes: Earlier reviews (2-3 years ago) highlight positive community and staff; recent reviews from past year report management instability, particularly after staff departures. A serious heater fire and rodent issues emerged in the most recent reviews, suggesting recent property condition decline.

Praised for
  • safe and quiet environment
  • responsive maintenance team
  • friendly staff
  • pest control responsiveness
  • clean grounds and common areas
Watch-outs
  • inconsistent management communication and follow-through
  • pest infestations (roaches, rodents)
  • water damage and aging infrastructure
  • expensive unexpected fees and charges
  • pool amenities frequently closed
  • unfriendly/dismissive office staff
safe-communityquiet-communityquick-maintenancepest-problemsunresponsive-officepoor-communicationhidden-feesfriendly-staffnoisy-neighbors
Best for: Tenants prioritizing affordability, security, and quiet over amenity reliability and swift office responsiveness.
Think twice if: Pet owners (service animals face long approval waits and roach complaints), those needing prompt office support, or families relying on summer pool access.

What This Community Gets Right

  • gated, secure community
  • quick-responding maintenance staff
  • below-market rent
  • quiet, peaceful grounds

Before You Tour

  • Vanessa (manager) praised for going above and beyond in some reviews, criticized for rudeness in others
  • Abel (maintenance) consistently described as nice and responsive
  • Danielle (staff) left; office issues increased after departure
  • A/C unit in at least one apartment dates to the 1960s
  • Service animal approval process takes 3-4 weeks
  • Towing incidents due to parking paperwork gaps
  • Heater fire incident reported in recent review

Maintenance, Management & More

Affordable & Section 8 Housing
Rent is lower than market, but tenants cite surprise pet damage charges ($500 carpet) and feel overpriced given building age and ongoing issues.
Gated & Secured Communities
Secure, gated layout praised for safety and peace; signage for building numbers is poor and hampers deliveries.
Pet-Friendly Apartments
Service animal approval is slow (3-4 weeks) and process info not disclosed upfront; roach and rodent complaints deter pet owners.

Compared to Nearby Communities

  • Rated 3.4 against a 3.55 average across the 135 affordable & section 8 housing businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 91
Review recency 91
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
45
4
24
3
15
2
12
1
26

Common Renter Questions

Is this a pet-friendly complex?
Yes, but service animal approvals take 3-4 weeks and the process is complex. Pet damage fees are substantial ($500 for carpet reported). Roach and rodent issues are documented concerns.
How responsive is maintenance?
Very responsive; multiple reviewers praise quick turnarounds on repairs. However, the maintenance team operates separately from management office issues.
Are the pools open in summer?
Pools are frequently closed beyond stated maintenance windows. One reviewer noted only one week open by early July in one year.
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Last updated 2026-07-23