La Mirage
Many residents and prospects praise Melanie's leasing team for quick responses, attentive service, and straightforward move-ins. The grounds are mature and well kept, and maintenance arrives promptly on routine requests. However, water shutoffs occur monthly with little notice, rendering basic utilities unusable for hours or days, a serious strain for families with young children. Move-out billing has included miscalculated reletting fees and charges for normal wear like sun-damaged blinds, with management initially blaming staff when confronted. One prospective tenant paid nearly 900 dollars in guarantor fees and application charges only to be denied hours before key pickup, creating significant financial and logistical hardship. Pet policy information given over the phone contradicted what was said at the office. A resident also noted the complex limits internet service to AT&T only. Staff generally feel responsive on day-to-day issues, but financial and policy consistency appears weak.
