Knoll Crest Apartment
Knoll Crest is deeply split. New management (Anterra Group) has earned strong praise for fast maintenance and friendly staff, with some tenants renewing leases and praising same-day AC repairs and renovations. However, older complaints of roaches, mold, chronic AC breakdowns, and unresponsive office staff remain vivid and serious; tenants report calling 19 times without reaching anyone, weeks without cooling in Texas heat, and flooded units. The timing and extent of these issues (some from recent months, some older) suggests inconsistency or incomplete fixes rather than systemic resolution. Weekend gatherings, two pools, and a gym appeal to residents, but safety concerns (robberies, stabbings) and maintenance reliability remain contested. Renewal intent exists among those served by new staff, but warnings against signing a long-term lease are blunt and frequent.
