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MAA Westover Hills

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 340 Google reviews · How we rank ›

4.4(340) 79 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingPet-Friendly ApartmentsGated & Secured CommunitiesFurnished & Corporate Housing
MAA Westover Hills
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
340

What Residents Say

Most residents praise staff warmth and maintenance speed, particularly leasing agents Kim and Bailey and maintenance crew who resolve issues quickly. The grounds stay clean, neighbors are respectful, and the community feels safe. Some tenants flag sticker shock on rent, harsh move-out billing practices, and the dog park falling behind on upkeep compared to other property improvements.

Staff consistency emerges as a real strength-leasing, office, and maintenance teams keep things running smoothly day-to-day. Amenities are plentiful but vary in condition: pool and common areas shine, though the gym has closed for extended periods and the bark park needs better maintenance despite the business's plans to renovate it.

Praised for
  • Responsive and kind staff (Kim, Bailey, Kendra, Betty, John, Mike mentioned by name)
  • Quick maintenance response times
  • Clean, well-maintained grounds and pool
  • Strong community feel and safe environment
  • Helpful move-in and leasing process
Watch-outs
  • High rents for unit size and age
  • Aggressive move-out damage charges
  • Dog park neglected and unsanitary
  • Gym closures and limited updates
responsive-managementfriendly-staffwell-maintained-groundsclean-facilitiessafe-communityoverpricedhidden-fees
Best for: Residents seeking personal attention and quick maintenance response in a safe, well-staffed community.
Think twice if: You're sensitive to rent costs or moving out; expect high damage billing and steep pricing for unit size relative to age.

What This Community Gets Right

  • Named staff consistently praised for going above and beyond
  • Fast maintenance response times
  • Safe, quiet community with active management
  • Wide range of amenities and floor plans

Before You Tour

  • Leasing staff Kim, Bailey, and Kendra specifically named for exceptional service across multiple reviews
  • Maintenance crew John and Mike respond quickly to repair requests
  • Office manager Betty Garza leads team
  • Gym closed for extended period before recent treadmill updates
  • Dog park undergoing renovation; management plans enhanced cleanliness and new benches

Maintenance, Management & More

Luxury Apartments
Pool, grounds, and amenities well-maintained; staff consistently helpful; aging units feel overpriced for condition.
Pet-Friendly Apartments
Bark Park available but poorly maintained; management plans renovation and stricter enforcement of cleanup rules.
Gated & Secured Communities
Residents report safe, quiet, respectful community; concerns raised about vehicle speeding and lack of speed limit signage.
Furnished & Corporate Housing
No specific review evidence for furnished or corporate housing services.

Compared to Nearby Communities

  • Rated 4.4 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 88% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 57
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Scores by Category

5
263
4
27
3
8
2
5
1
37

Common Renter Questions

How quickly does maintenance respond?
Reviewers consistently report quick response times. One 2-year tenant noted requests were 'handled reasonably well' and another praised maintenance crews John and Mike for timely repairs.
What amenities are available?
Their website lists a resort-style pool, fitness center, BBQ and grill area, outdoor fireplace, bark park, coffee bar, business center, conference room, media lounge, and in-unit washer/dryer.
Are there community events?
One resident mentioned food trucks and random events held in the clubhouse to engage the community.
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Staff like Gaby, Sydney, and Rayah handle leasing with real warmth and speed; many tenants mention feeling welcomed and getting answers quickly. Amenities (pool, gym, grill) and location draw families and relocators, though noise complaints and weak soundproofing between units undercut the comfort some expect. A few visitors note tone shifts between staff members, and a resident reported security did not follow up on noise disturbances. Leasing experience is clearly the strongest point; living experience varies.

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Half the reviews praise fast maintenance and a welcoming team; the other half report aggressive move-out billing, unchecked pet waste in halls, and break-ins with no follow-up. Named staff (Jessica, Joseph) earn specific praise for attentiveness and skill. But repeated complaints about phantom fees after move-out, animal waste in common areas, and denied security requests paint a picture of management extracting money without delivering safety or upkeep. The 3-star average with 44% one/two-star reviews reflects this divide.

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Prose Vista West
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Prose Vista West

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Staff members Sarah, Jasmine, and Tony earn consistent praise for welcoming relocating residents with patience and genuine care, backed by strong leasing-team reviews. Behind that friendly front lies serious infrastructure trouble: reviewers report sagging foundations, peeling floors, leaks from upper units, non-functional work-order apps, and minimal maintenance response despite months of complaints. Outdoor spaces suffer from neglected dumpsters, uncollected dog waste, and a chronically broken front gate. One long-term resident calls the property a "poorly ran prison" for 1700 monthly rent, while another recent mover celebrated the dog park and community warmth. The split reflects a delta between first-impression customer service and the actual lived experience. For those considering a move here, the gamble is stark: exceptional front-office charm masks persistent building decay and slow repairs. Pet owners appreciate the dog park, but note that maintenance lags on sanitation. Pest control works well. Leasing staff will make your transition smooth. What happens after move-in depends heavily on luck with your unit's condition and your patience with deferred maintenance.

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Last updated 2026-07-23