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Legacy Creekside Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 325 Google reviews · How we rank ›

3.8(325) 63 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingPet-Friendly ApartmentsGated & Secured CommunitiesFurnished & Corporate Housing
Legacy Creekside Apartments
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
325

What Residents Say

Experiences here divide sharply. Residents who worked with Georgia or Crystal report smooth moves, warm service, and pride in the property's beauty and pool area. The maintenance crew earns consistent praise for responsiveness and care. Yet newer residents encounter roaches, an absent office, and mounting frustrations: cars broken into repeatedly despite monthly security warnings, parking passes wrongly invalidated with vehicles towed, gate access failures locking residents out, and disputed $7k move-out bills arriving months later. One long-term occupant notes the decline coincides with recent staff turnover, suggesting service quality has deteriorated under new management.

The property's gated setup and amenities appeal to those seeking security and comfort, but current operational lapses (pest control, security patrols, communication about lease rules) undermine the promise. Staff inconsistency is the thread: warm leasing agents do not translate into reliable office support, consistent security responses, or transparent billing practices.

Recent shift: Staff turnover noted by a 3-year resident as correlating with service decline; five-star reviews cluster 4-7 months ago (naming Georgia and others), while one-star complaints concentrate in the last 3 months and emphasize new staff and management failures.

Praised for
  • friendly leasing staff (Georgia, Crystal, Janet)
  • well-maintained grounds and attractive amenities
  • smooth move-in process and assistance
  • helpful and responsive maintenance team
Watch-outs
  • roach infestation and slow pest control response
  • office unresponsive and poor customer service
  • multiple car break-ins and inadequate security
  • parking enforcement errors and inflexible policies
  • excessive move-out charges disputed by residents
  • staff turnover and inconsistent management
responsive-managementpoor-communicationwell-maintained-groundsclean-facilitiespest-problemsslow-maintenance-responsefriendly-staffunresponsive-officesafe-communityparking-issuespackage-theft
Best for: Those seeking upscale grounds and moving assistance, willing to overlook recent security and communication gaps.
Think twice if: You need reliable security, transparent billing, or consistent office support; recent reviews suggest ongoing operational strain.

What This Community Gets Right

  • Leasing staff (Georgia, Crystal) known by name for exceptional service
  • Gated access and attractive outdoor amenities
  • Quick maintenance response to urgent issues
  • Move-in support and welcome gestures

Before You Tour

  • Georgia and Crystal regularly named as standout leasing agents; Georgia reportedly makes cookies on Wednesdays
  • Maintenance staff praised for searching property after car break-ins and cleaning broken glass
  • Multiple residents report roach infestations with delayed pest control
  • Residents describe gate app going 'offline,' locking them out at midnight
  • One resident received $7k move-out charge months after departure despite zero lease balance
  • Car break-ins occurred multiple times on same morning; management did not proactively contact affected residents
  • Staff turnover cited by long-term resident as cause of service decline
  • One resident switched to month-to-month lease with $500 increase due to unclear 60-day notice requirement buried in email

Maintenance, Management & More

Luxury Apartments
Beautiful grounds and pool praised, but recent decline in office support and unresolved security breaches undercut premium positioning.
Gated & Secured Communities
Gates frequently offline; residents feel unsafe despite repeated car break-ins and unreliable app-based access control.

Compared to Nearby Communities

  • Rated 3.8 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 20
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Scores by Category

5
210
4
16
3
9
2
11
1
79

Common Renter Questions

Are leasing staff available to help with the application and move-in process?
Yes. Georgia and Crystal are named by multiple residents as exceptionally helpful during applications and moves, offering tours, assistance with unit preferences, and welcome gestures.
What should I know about parking and guest vehicle policies?
Parking passes must be renewed carefully; residents report passes expiring with only a one-minute grace period, leading to surprise tows even with valid passes. Verify guest pass procedures before moving.
Is the gate system reliable for 24/7 access?
Residents report the gate app goes offline, sometimes locking them out at midnight. Confirm access backup procedures with the office before signing.
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Last updated 2026-07-23