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La Paloma Apartments & Townhomes

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 142 Google reviews · How we rank ›

2.7(142) 53 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
La Paloma Apartments & Townhomes
Service
Luxury Apartments
Reviews
142

What Residents Say

La Paloma has shown dramatic swings depending on management tenure. Recent five-star reviews from the last year credit faster repairs and cleaner grounds, but a much larger cluster of one-star reviews spanning the past year paint a picture of pest infestations, broken gates, noise complaints, and staff dismissiveness. The property appears to be at an inflection point: praise for current maintenance speed and pool upkeep clashes sharply with long-standing complaints about roaches, mold, unreliable water, and a culture of neglect under earlier management. New residents in mid-2025 report immediate satisfaction, while those with longer tenure describe years of poor conditions.

Praised for
  • fast maintenance response (recent)
  • quiet when well-managed
  • clean grounds under current management
  • friendly staff (selective praise)
Watch-outs
  • chronic pest and mold issues
  • inconsistent maintenance response
  • unprofessional, rude office staff
  • gate failures and security breaches
  • noisy tenants and parties
  • water outages without notice
  • parking lot deterioration
  • rising fees and rent
slow-maintenance-responseunresponsive-officepest-problemsnoisy-neighborsparking-issuesclean-facilitiesfriendly-staff
Best for: tenants who tolerate property inconsistency and value low rent over reliable service
Think twice if: you need reliable pest control, consistent gate security, responsive office staff, or predictable water service. Longer-term reviews describe chronic failures.

What This Community Gets Right

  • same-day maintenance repairs (recent reports)
  • pet-friendly units
  • gated community
  • on-site pool

Before You Tour

  • Rosalinda (manager): praised by some recent tenants for same-day repairs and decorating office; criticized by others for nepotism and selective maintenance
  • Reyez and Leticia (office staff): praised in late 2025
  • Cindy (former manager): cited as unresponsive by 3-year tenant
  • New management credited with cockroach reduction, pool maintenance, and coded door installation as of mid-2025
  • Water outages reported 2-3 times per week by one tenant
  • Identity theft reported due to broken mailbox design
  • Second-floor units have carpet that reviewers say attracts roaches
  • Pool downtime blamed on gate failures and trespassing

Maintenance, Management & More

Luxury Apartments
well below luxury expectations; repeated pest issues, water outages, and staff rudeness contradict the category despite recent management improvements

Compared to Nearby Communities

  • Rated 2.7 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 94
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

Scores by Category

5
40
4
12
3
17
2
16
1
57

Common Renter Questions

Does management respond quickly to maintenance requests?
It depends on tenure. Recent reviews (mid-2025 onward) report same-day repairs. Older reviews describe long delays or ignored requests. A 3-year tenant notes improvement under new management but mentions selective prioritization of work orders.
Is the complex gated and secure?
The property has a gate, but multiple reviews report it frequently breaks or fails to keep out unauthorized vehicles and homeless people. Mail theft and identity theft have been reported due to security gaps.
Are there roach and pest issues?
Yes. Multiple recent and older reviews mention cockroaches and mold. A 3-year tenant reports buying their own poison under previous management; newer reviews suggest some improvement, though second-floor carpet units are flagged as higher-risk.

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Last updated 2026-07-23