32 low data
Northgate Village
5.0(2)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
Knoll Crest Apartment
Luxury ApartmentsStudent HousingSenior Living ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsGated & Secured Communities
- Services
- Luxury Apartments, Student Housing, Senior Living Apartments
- Reviews
- 366
What Residents Say
Knoll Crest is deeply split. New management (Anterra Group) has earned strong praise for fast maintenance and friendly staff, with some tenants renewing leases and praising same-day AC repairs and renovations. However, older complaints of roaches, mold, chronic AC breakdowns, and unresponsive office staff remain vivid and serious; tenants report calling 19 times without reaching anyone, weeks without cooling in Texas heat, and flooded units. The timing and extent of these issues (some from recent months, some older) suggests inconsistency or incomplete fixes rather than systemic resolution.
Weekend gatherings, two pools, and a gym appeal to residents, but safety concerns (robberies, stabbings) and maintenance reliability remain contested. Renewal intent exists among those served by new staff, but warnings against signing a long-term lease are blunt and frequent.
Recent shift: New Anterra Group management (5+ months ago) brought faster maintenance response and renovation activity, earning lease renewals and 5-star updates from some tenants; however, major AC and flooding emergencies continue to surface in recent weeks (4 days to 3 weeks ago), suggesting the turnaround is incomplete or uneven across units.
Praised for
- responsive new management and maintenance staff
- quick maintenance response on AC and repairs
- quiet grounds and social events
- move-in specials and competitive pricing
Watch-outs
- chronic AC and hot water failures
- roaches, mold, and flooding not resolved
- poor office communication and unresponsive phones
- slow or no response to maintenance emergencies
responsive-managementpoor-communicationquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officeclean-facilitiespest-problemsamenity-qualityvalue-for-money
Best for: tenants willing to trial new management and ready to escalate unresolved issues quickly
Think twice if: chronic AC and hot water failures, mold, and flooding have been slow to fix; office phone lines often go unanswered during emergencies
What This Community Gets Right
- new management actively renovating and staffing maintenance
- same-day AC and repair response reported
- move-in specials and competitive rent
- on-site pools, gym, and resident social events
Before You Tour
- Lauren in office noted for responsiveness and problem-solving
- Andrew and Bill on maintenance team praised for leak repairs and unclogging without work orders
- Monday pest control required by order
- new Anterra Group ownership actively renovating units
- tenants report calling 19 times without answer during AC emergency; code compliance intervention required
- one tenant spent week infested with roaches and gnats; another reports respiratory illness linked to mold
Maintenance, Management & More
- Affordable & Section 8 Housing
- rent charged as if premium complex; tenants dispute value given ongoing maintenance and safety issues
- Pet-Friendly Apartments
- no clear evidence in reviews regarding pet policies or pet-specific amenities
Compared to Nearby Communities
- Rated 3.3 against a 3.78 average across the 205 luxury apartments businesses listed here.
- Has more Google reviews than 91% of the businesses in this directory.
How This Score Was Calculated
How We Score Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30
Scores by Category
5
192
4
13
3
16
2
20
1
125
Common Renter Questions
- Are maintenance emergencies like AC breakdowns handled quickly?
- Highly inconsistent. New Anterra management reports same-day AC repair; older complaints describe weeks without cooling and 19 unanswered emergency calls. Check staff responsiveness before signing.
- What pest control is offered?
- Pest control comes out every Monday by tenant order, but reviewers report roaches and gnats returning despite treatment. Some tenants do their own pest control in addition.
- What amenities are included?
- Two pools, gym, and community events (food trucks and social gatherings) for residents. Quiet grounds noted by multiple tenants.
Similar apartment complexes nearby
58
Saddle Ridge Apartments
3.4(180)✓ Google-verified
Staff like April and Danya earn consistent praise for responsiveness and professionalism; many residents report clean, quiet living and quick maintenance turnarounds. Yet a substantial portion cite roaches, slow repairs on serious issues like leaks, and broken security gates. The complex promises gated safety but struggles to deliver; pest control appears inconsistent across buildings. Location near the Medical Center and Loop 1604 attracts families and working professionals. Amenities include a pool, Wi-Fi lounge, and coffee bar. However, reports of odor, smoking through vents, and aggressive towing suggest underlying management challenges beneath the friendliness of select staff members.
Luxury ApartmentsStudent HousingSenior Living Apartments
58
Oaks of Northgate Apartment Homes
3.4(152)✓ Google-verified
Long-term residents and recent arrivals report sharp differences in experience. Staff like Emily and Bruno earn consistent praise for speed and care, and some find the community clean, quiet, and affordable. But multiple reviews spanning years describe persistent plumbing failures, flooding, pest problems (cockroaches, bugs, crickets), overfull dog waste bins, and serious security lapses including stolen vehicles and break-ins. Management responsiveness seems to depend heavily on which staff member handles your issue; some report ignored repair requests and poor communication after lease notice. Best suited to those whose apartment doesn't need repairs and who can overlook deferred ground maintenance.
Luxury ApartmentsStudent HousingSenior Living Apartments