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Hawthorne House

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 281 Google reviews · How we rank ›

4.2(281) 75 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingSenior Living ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsGated & Secured Communities
Hawthorne House
Services
Luxury Apartments, Student Housing, Senior Living Apartments
Reviews
281

What Residents Say

Hawthorne House wins strong loyalty from tenants drawn by genuinely warm staff and quick repairs when things work. Nadynn and Mike are named repeatedly for treating residents as people, not account numbers. The property delivers on its modern finish and draws med students and young professionals to its Medical Center location.

However, the "luxury" pitch crumbles under scrutiny. AC failures recur with inadequate emergency response; hallways stay filthy despite complaints; gates and amenities break and sit unrepaired for months. Worse, departing residents face surprise bills and aggressive collection tactics. Long-term residents also report package theft and security breaches that management hasn't fixed.

Praised for
  • friendly and attentive staff
  • responsive and prompt maintenance
  • clean, well-maintained apartments
  • modern appliances and amenities
  • strong sense of community
Watch-outs
  • HVAC failures and slow emergency response
  • filthy hallways and unaddressed odors
  • broken infrastructure (gates, EV chargers, fountains)
  • unexpected final bills and aggressive charges
  • security gaps and package theft
friendly-staffclean-facilitiesslow-maintenance-responsesafe-communitypackage-theftunresponsive-officehidden-feesamenity-quality
Best for: UT Health students and med professionals seeking a community-focused apartment near hospitals.
Think twice if: Ask specifically about HVAC maintenance record and emergency response procedures before signing. Budget for potential surprise charges at move-out.

What This Community Gets Right

  • Named staff (Nadynn, Mike, Gina) known for genuine warmth
  • Fast maintenance response on routine repairs
  • Modern finishes and EV charging
  • Strong appeal to med students and young professionals

Before You Tour

  • Named staff Nadynn and Mike credited for exceptional tenant care
  • EV charging availability (though 4 chargers offline for extended periods)
  • Recurring HVAC failures with delayed emergency dispatch
  • Filthy hallways acknowledged by management but unresolved for over a year
  • Surprise billing at move-out with high daily rates and disputed utility charges

Maintenance, Management & More

Luxury Apartments
Modern appliances and finishes praised; but infrastructure maintenance failures undercut luxury claim.
Student Housing
Strong draw for UT Health and med students; friendly staff and community events resonant with this group.
Pet-Friendly Apartments
Elevators reported to smell like urine; pet waste odor issues not addressed despite complaints.

Compared to Nearby Communities

  • Rated 4.2 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 44
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Scores by Category

5
208
4
18
3
10
2
6
1
39

Common Renter Questions

Is Hawthorne House close to the Medical Center hospitals?
Yes, their website states they serve the Medical Center and South Texas Medical Center areas, and multiple reviews highlight proximity to hospitals as a draw for students and professionals.
Do they have EV charging?
Yes, EV charging is available, though one reviewer noted 4 chargers were offline for a month for maintenance.
What happens if the air conditioning breaks?
Emergency calls may not receive same-day in-person response; one resident reported being told to wait until business hours and having a portable AC unit placed in one room instead of a full system repair.
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Last updated 2026-07-23