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Harlan at Med Center

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 47 Google reviews · How we rank ›

3.9(47) 61 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly Apartments
Harlan at Med Center
Services
Luxury Apartments, Pet-Friendly Apartments
Reviews
47

What Residents Say

Most visitors and newer residents praise the fresh renovations, friendly leasing staff, and attractive grounds. However, long-term residents report serious gaps: one tenant endured six months of closed work orders for a defective toilet, and multiple residents cite ongoing raccoon infestations in walls and ceilings that management has ignored despite repeated requests.

The property benefits from recent management changes and staff like Daisy and Elaine who handle leasing tours and office inquiries well. But maintenance follow-through and pest control remain unresolved concerns that undercut the luxury positioning.

Praised for
  • staff warmth and attentiveness
  • recent management and office renovations
  • well-maintained grounds
  • flexible floor plan options
  • responsive leasing team
Watch-outs
  • unresolved maintenance issues
  • raccoon infestation not addressed
  • slow response to work orders
  • management excuses instead of fixes
friendly-staffwell-maintained-groundsresponsive-managementslow-maintenance-responsepest-problems
Best for: Prospective renters visiting or moving soon who prioritize leasing experience and modern aesthetics.
Think twice if: Long-term residents or those with maintenance-intensive needs should verify pest control and maintenance response protocols before signing.

What This Community Gets Right

  • newly renovated office and clubhouse
  • staff attentiveness during leasing process
  • varied floor plans
  • pet-friendly walking trails

Before You Tour

  • Daisy in front office recognized for issue resolution
  • Elaine Santos praised for welcoming approach
  • Adrian (Property Manager) handles tours
  • Office and clubhouse recently renovated
  • One resident submitted five maintenance requests over six months without resolution (defective toilet)
  • Raccoon infestations reported in walls and ceilings; multiple resident complaints ignored

Maintenance, Management & More

Luxury Apartments
Leasing experience and recent renovations highly praised; maintenance responsiveness and pest control lapses undermine luxury positioning.
Pet-Friendly Apartments
Pet-friendly walking trails offered, but raccoon infestation complaints suggest pest management is not proactive.

Compared to Nearby Communities

  • Rated 3.9 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 16% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 23
Review volume 73
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Scores by Category

5
33
4
1
3
1
2
0
1
12

Common Renter Questions

Do you offer pet-friendly housing?
Yes. The property lists pet-friendly walking trails as an amenity.
What floor plans are available?
One, two, and three bedroom residences are available.
Is there a USAA discount?
Yes. USAA Preferred Employer members receive 3% off monthly rent.

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Last updated 2026-07-23