Maintenance staff, especially Alberto and Adrian, earn consistent praise for speed and professionalism, and many residents feel safe in the community. However, recurring complaints about water damage during rain, poor office communication despite responsive repair crews, and surprise fees overshadow these strengths for significant number of residents.
New-build townhomes show serious construction issues including drainage problems, window leaks, sewage overflow, and HVAC problems that management has not fully resolved. Several residents report management's verbal abuse and failure to address requests, and dispute unclear fees for facilities residents believe are included.
Recent shift: Significant deterioration visible in recent reviews (past 3 days). Two very recent 1-star reviews highlight flooding and hidden clubhouse fees. A major August 2024 review detailing extensive construction defects and poor office communication remains unresolved as of October 2025 update.
Staff greet residents by name and respond quickly to maintenance requests and leasing questions. The property stays quiet and clean, with management organizing food trucks, holiday decorations, and pool parties that make residents want to renew their leases.
Hyperion's appeal rests on two strong pillars: Monica and Jessica in the office, who consistently earn praise for responsiveness and care, and quick maintenance turnarounds, often same-day. The community itself is reported clean and quiet with good access to shopping and highways. However, multiple residents report serious pest problems, particularly cockroaches, that persist across different timeframes. Deposit disputes and surprise late fees appear in complaints, and at least one AC outage lasted three months without resolution. The split between 51% five-star and 39% one/two-star reviews suggests the quality of your experience may depend heavily on whether pest issues affect your specific unit.
Leasing staff earn consistent praise for responsiveness and friendliness, and the property looks well-kept. However, maintenance prioritizes calls as emergency or non-emergency to delay repairs, leaving washers, dryers, and AC broken for weeks. Water shutoffs happen without warning and trash service is unreliable. Pest infestations, a broken gate that leaves the community exposed to theft, and aggressive cleaning charges at move-out create frustration that overshadows the positive first impressions.
Last updated 2026-07-23