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Fairways 5 Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 174 Google reviews · How we rank ›

3.0(174) 52 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Section 8 HousingPet-Friendly ApartmentsFurnished & Corporate Housing
Fairways 5 Apartments
Services
Luxury Apartments, Affordable & Section 8 Housing, Pet-Friendly Apartments
Reviews
174

What Residents Say

Staff at the leasing desk can be helpful during sign-up, but the complex suffers from severe operational failures. Residents report utilities cut off repeatedly, maintenance requests ignored for months, widespread pest problems, and unsafe unit conditions. Management promises improvements but does not deliver.

Units show signs of deterioration, with water leaks, mold, and nonfunctional appliances left unrepaired. The office does not return calls or emails. Laundry machines sit broken, and terms advertised (24/7 laundry, utilities included) exist on paper only. One reviewer had the city inspect the property due to habitability concerns.

Recent shift: Complaints about utilities, maintenance, and pest control have remained consistent over nine months. Two five-star reviews (5 and 9 months ago) mentioned helpful leasing staff, but one-star reviews dominate the last three months, citing deteriorating conditions and office unresponsiveness.

Praised for
  • responsive leasing staff for first-time renters
  • smooth initial application process
Watch-outs
  • chronic utility outages (electricity, water, gas)
  • unresponsive maintenance and management
  • pest infestations (roaches, ants, dust mites)
  • poor unit condition and mold
  • unfulfilled maintenance repairs
  • misleading leasing practices
  • unresponsive office communication
unresponsive-officeslow-maintenance-responsepest-problemspoor-communicationnoisy-neighborsoverpricedhidden-fees
Think twice if: Avoid if you cannot tolerate frequent utility interruptions, slow repairs, pest issues, or unresponsive management. City of San Antonio has opened a case against the property.

What This Community Gets Right

  • responsive leasing agents during application
  • floor plans appealing to some residents

Before You Tour

  • Leasing agent Genevieve praised for patience with first-time renters
  • Laundry machines frequently non-operational despite 24/7 availability claim
  • Annual power and water outages reported over multiple years
  • Office manager Jennifer named in complaints about misleading rental practices
  • City of San Antonio opened an investigation due to unit habitability concerns
  • Balconies reported as falling onto lower floors
  • Units shown to prospective tenants during tours do not match units assigned
  • Pest control not contracted despite documented roach and ant infestations

Maintenance, Management & More

Pet-Friendly Apartments
pest problems reported in units; unclear if pets are the root cause or management failure
Furnished & Corporate Housing
no review evidence speaks to this category

Compared to Nearby Communities

  • Rated 3 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 57% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 97
Review recency 100
Review sentiment 24
Profile completeness 100
Verification 30

Scores by Category

5
79
4
4
3
7
2
5
1
79

Common Renter Questions

What happens if you break your lease early?
The complex charges 85% of remaining rent if you do not give 60 days' notice, plus carpet cleaning and deep clean fees. Some residents report seeing additional unexpected charges after paying this amount.
Is laundry available 24/7 as advertised?
The machines are available 24/7 in theory, but reviewers report that not all machines work at the same time, and sometimes none are operational. Management does not repair them promptly.
How are utility outages handled?
Reviewers report the complex experiences annual power and water shutdowns that last days. Management has not resolved recurring issues despite a contract with an outside maintenance company.
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Last updated 2026-07-23