San Antonio Apartment Reviews Directory
Menu

Dalian Monterrey Village Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 413 Google reviews · How we rank ›

3.7(413) 62 composite score See reviews on Google ✓ Google-verified
Gated & Secured CommunitiesFurnished & Corporate Housing
Dalian Monterrey Village Apartments
Services
Gated & Secured Communities, Furnished & Corporate Housing
Reviews
413

What Residents Say

Move-in experience shines: leasing staff (Alyssa Rodriguez, Janel, Jeanette Ortiz, Sydney, Michelle Garcia) consistently praised for patience and care. Many residents love the location and feel safe. Six five-star reviews in a row attest to smooth onboarding and responsive management in early tenancy.

Maintenance and accountability fracture the experience. Repair requests languish for months (washers, garbage disposals, AC leaks). Office phones go unanswered. Residents report gate failures, unchosen fees at checkout, and common areas left dirty. Two detailed one-star accounts describe closed-out service orders and unresolved unit defects after move-out billing disputes.

Praised for
  • friendly, attentive leasing staff
  • well-maintained grounds and property
  • safe, quiet community
  • convenient location
Watch-outs
  • slow maintenance response and incomplete repairs
  • unreliable gate access system
  • poor office phone communication
  • unexpected move-out charges
  • unclean common areas
friendly-staffresponsive-managementslow-maintenance-responsewell-maintained-groundssafe-communityunresponsive-officehidden-feesquiet-community
Best for: Newcomers to San Antonio relocation who want attentive leasing support and a secure, peaceful setting.
Think twice if: Maintenance delays and poor office phone access frustrate residents with urgent repair needs; move-out inspections have included contested charges.

What This Community Gets Right

  • Leasing team known by name for going above and beyond
  • Gated security and safe, quiet grounds
  • Prime location near I-410 and Leon Creek Greenway
  • Transparent fee disclosure during leasing

Before You Tour

  • Leasing staff named Alyssa Rodriguez, Janel (assistant manager), Jeanette Ortiz, Sydney, and Michelle Garcia singled out for exceptional service
  • Residents report washer, garbage disposal, and AC repair requests pending months without resolution
  • Gate system fails repeatedly; reviewers describe glitches and failure to open
  • Valet trash ($30/month) reportedly skips units or leaves bags behind
  • Move-out charges disputed: renter's insurance penalties despite email confirmation, undisclosed garage fees, cleaning fees despite unit being deep-cleaned
  • Gym equipment largely broken, no floor mats
  • Common area breezeways described as neglected, never pressure-washed

Maintenance, Management & More

Gated & Secured Communities
Gate system frequently fails and glitches; security breaches from hit-and-run damage and dog waste in common areas undermine gated community promise
Furnished & Corporate Housing
Leasing process smooth and electronic; move-in experience praised, but move-out charges (including disputed garage and insurance fees) and unit defects damage reputation

Compared to Nearby Communities

  • Rated 3.7 against a 3.89 average across the 124 gated & secured communities businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 13
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Scores by Category

5
235
4
42
3
14
2
15
1
107

Common Renter Questions

How quickly does maintenance respond to repair requests?
Mixed: residents report requests submitted in May still unresolved months later, closed service orders with no actual repairs, and maintenance leaving before unit inspection is complete. Wait times can exceed weeks to months.
Is the gate always secure?
No. Multiple residents report the gate frequently fails to open, glitches while waiting, and does not work reliably despite being a core gated-community feature.
What fees should I expect beyond rent?
Valet trash ($30/month), pest fees, amenity fees, and parking restrictions. One reviewer warned of sticker shock; leasing staff are transparent about these during lease signing.

Similar apartment complexes nearby

Dalian 151 Apartments
68

Dalian 151 Apartments

4.0(287)✓ Google-verified

Dalian 151 divides sharply between five-star tours and long-term frustration. New residents and first-time visitors consistently praise individual staff members like Alyssa and Jeanette for warm, thorough service. Tenants living here for years tell a different story: they describe inconsistent maintenance response times, management that enforces resident rules strictly but ignores non-resident pool intrusions and parking violations, and repeated staff changes that break trust and institutional knowledge. Maintenance technicians like Omar and Saul earn specific praise for quick turnarounds on work orders. The gated community feels safe, and pricing attracts families. But long-term residents report thin walls, mysterious fee deductions, advance-notice-free unit access by maintenance, and a sense that management prioritizes extracting fees over resident welfare. The property's amenities and location appeal; its culture of accountability does not.

Gated & Secured CommunitiesFurnished & Corporate Housing
Affinity at Monterrey Village
81

Affinity at Monterrey Village

4.6(132)✓ Google-verifiedPublishes prices

Residents consistently describe a warm, active community where staff respond promptly and maintenance stays on top of issues. The named team-Bella, Tony, Mike, Thomas, and Randy-earn repeated praise for professionalism and care. Amenities from the pool to pickleball keep people engaged, and the quiet, safe setting with friendly neighbors creates a genuine family-like atmosphere that makes people want to stay years. One visitor felt security was too low-key and received a cold greeting, but this stands apart from the overwhelming experience of staff going out of their way to welcome newcomers and support residents through their daily lives.

Senior Living ApartmentsAffordable & Section 8 HousingGated & Secured Communities
Prose Westover Hills
67

Prose Westover Hills

4.1(159)✓ Google-verifiedPublishes prices

Staff like Jasmin, Jamie, and Ruth earn consistent praise for personal attention and smooth move-ins, and many residents report two-year stays without safety issues in units. However, operational problems undermine the experience: trash pickup fails regularly, animal waste appears throughout hallways and common areas, and parking is chronically scarce. Residents report thin walls, cheap flooring that lifts, and frustration when management fails to follow through on promises about rates, fees, and enforcement. The gap between marketing and reality troubles long-term renters most. Valet trash arrives unpredictably, handicapped parking gets towed with minimal notice, and promises about prorated rates or included utilities are disputed or reversed at lease signing. One resident captured the tension: staff create great first impressions, but operations don't match the "luxury" positioning once problems arise.

Affordable & Section 8 HousingFurnished & Corporate Housing

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-23