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City Crest Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 201 Google reviews · How we rank ›

3.2(201) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsStudent HousingPet-Friendly Apartments
City Crest Apartments
Services
Luxury Apartments, Student Housing, Pet-Friendly Apartments
Reviews
201

What Residents Say

City Crest shows a split picture. Recent reviews praise new manager Adrian Avila for faster responses and improved communication, with staff like Sabrina earning repeated mentions for helpfulness and attentiveness. However, older complaints about unprofessional management, ignored work orders, noisy dogs, unresolved pest issues, and a neglected pool persist. The location near I-10 and local shops attracts renters, yet service quality hinges heavily on which manager you encounter.

Praised for
  • responsive management (recent)
  • friendly staff named Sabrina and Ashley
  • quick maintenance response
  • quiet community
  • convenient location and access to I-10
Watch-outs
  • noisy dogs, early morning barking
  • unresponsive phone lines
  • unprofessional managers
  • recurring maintenance issues and temporary fixes
  • pool neglect and hygiene concerns
  • pest problems (roaches)
responsive-managementpoor-communicationquick-maintenanceslow-maintenance-responsefriendly-staffunresponsive-officesafe-communitypest-problemswell-maintained-groundsvalue-for-money
Best for: Pet owners seeking a quiet, affordable community with recent management improvements and convenient I-10 access.
Think twice if: You value consistent responsiveness; older complaints cite ignored work orders, aggressive management, pest issues, and a pool left uncleaned all summer.

What This Community Gets Right

  • new manager Adrian Avila driving improvement in responsiveness
  • named staff (Sabrina, Ashley) known for going above and beyond
  • quiet area with good local shopping and I-10 access
  • pet-friendly policy

Before You Tour

  • Manager Adrian Avila cited for recent improvement in work order speed and communication
  • Receptionist Sabrina and staff member Ashley frequently praised for prompt issue resolution and friendly interactions
  • Pool maintenance inconsistent (noted as dirty in one review, closed and uncleaned all summer in another)
  • Recurrent roach problems mentioned in earlier reviews
  • Barking dogs reported at 6:30-6:39 AM
  • Phone lines frequently unanswered despite multiple calls

Maintenance, Management & More

Pet-Friendly Apartments
Praised as quiet, pet-friendly community, though some residents report persistent barking issues early mornings.
Student Housing
Simple application process and friendly office staff noted; affordable 1-bedroom options available.
Luxury Apartments
Below category average (3.2 vs 3.76); pool amenity inconsistently maintained; spacious units praised but not positioned as luxury.

Compared to Nearby Communities

  • Rated 3.2 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 100
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
93
4
13
3
9
2
10
1
76

Common Renter Questions

Are pets allowed?
Yes; reviews describe it as a quiet pet-friendly community. However, some residents report early morning dog barking.
How fast do maintenance requests get handled?
Recent reviews (past 3 months) report quick response. Older reviews cite delayed and temporary repairs. New manager Adrian Avila started improving response times.
What happens if I need to reach the office?
The office lists 7-day hours on Google. However, some reviewers report the phone lines go unanswered despite multiple calls.
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Last updated 2026-07-23