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Cache at Oak Hills

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 44 Google reviews · How we rank ›

3.0(44) 50 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsFurnished & Corporate Housing
Cache at Oak Hills
Services
Pet-Friendly Apartments, Furnished & Corporate Housing
Reviews
44

What Residents Say

The property improved noticeably under new management, with residents praising its quiet setting, friendly staff, and maintained grounds. However, persistent maintenance failures-especially hot water outages lasting weeks-and serious complaints about service dog policies and pest control undermine confidence in day-to-day reliability.

Recent shift: New management arrived roughly 2 years ago and earned strong praise for improvement efforts, but recent reviews (past year) show resurgence of maintenance complaints and ADA compliance concerns.

Praised for
  • quiet neighborhood
  • friendly staff
  • new management effort
  • clean grounds and pool
Watch-outs
  • maintenance delays and excuses
  • hot water outages
  • pest problems
  • unresponsive office
  • ADA service dog policy violations
responsive-managementslow-maintenance-responseclean-facilitiespest-problemsfriendly-staffquiet-communitypackage-theft
Best for: Quiet-seeking renters who prioritize community safety and don't mind older properties under renovation.
Think twice if: You rely on fast maintenance response or have urgent housing needs; unresolved water and heating issues have persisted months.

What This Community Gets Right

  • quiet neighborhood with low crime
  • pool and landscaped grounds
  • new management showing effort to improve

Before You Tour

  • New management praised by name (Natasha) for attentiveness
  • Multiple residents reported hot water outages lasting 2-4 weeks
  • Service dog policy questioned for ADA compliance
  • Mail box key took 5 months to obtain
  • Pool described as clean and well-maintained
  • Package theft by maintenance staff reported

Maintenance, Management & More

Pet-Friendly Apartments
Pet-friendly policy questioned; serious complaints about forced service dog removal policy.
Furnished & Corporate Housing
No review evidence specific to furnished corporate housing.

Compared to Nearby Communities

  • Rated 3 against a 3.71 average across the 164 pet-friendly apartments businesses listed here.
  • Has more Google reviews than 14% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 0
Review volume 72
Review recency 100
Review sentiment 45
Profile completeness 75
Verification 0

Scores by Category

5
18
4
3
3
3
2
3
1
17

Common Renter Questions

Is the property pet-friendly?
Yes, pets are accepted. However, recent reviews raise concerns about service dog policies and enforcement of breed or number restrictions.
How responsive is maintenance?
New management is noted as attentive, but residents report hot water outages lasting weeks and maintenance excuses. Response times are inconsistent.
What amenities does the property offer?
A swimming pool kept clean, landscaped grounds with rose bushes, and a planned sundeck.

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Half the residents find The Oaks a welcoming, safe place with reliable maintenance and good location for families or healthcare workers. The other half report a vastly different experience: widespread roach infestations, broken AC units held together with tape, inconsistent hot water (sometimes boiling water required for showers), management that avoids calls and covers problems with paint, and repeated requests left unfixed for months. Recent reviews show this pattern holds true. New residents praise the clean exterior and quick fixes. A two-year tenant documents roach-filled refrigerators, failed outlets, water damage masked by paint, and management admitting lack of funds for repairs. City citations confirm maintenance and pest issues. The owner reportedly blocks complaints on social media rather than address them.

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Last updated 2026-07-23