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Broadstone Colonnade

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 189 Google reviews · How we rank ›

3.5(189) 59 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingGated & Secured Communities
Broadstone Colonnade
Services
Luxury Apartments, Student Housing, Gated & Secured Communities
Reviews
189

What Residents Say

New management has brought staff and visible grounds improvements that win praise from recent residents; Susan, Amanda, and Juan stand out as exceptionally helpful. But unresolved complaints shadow this: long-standing maintenance failures (AC out months, broken appliances), unenforced smoking rules causing health issues, missed documentation leading to surprise debt collection charges, and persistent common-area neglect (overflowing trash, dog waste, theft from hallways). Residents leaving praise rarely address these systemic failures; those departing angry cite them repeatedly and urge thorough record-keeping.

Strong staff alone cannot offset billing disputes that scar credit scores or safety concerns (asthma-triggering smoke, package theft, police activity). The gap between five-star praise and one-star warnings suggests experience depends heavily on leasing luck and whether maintenance or billing glitches affect you.

Praised for
  • attentive, personable leasing staff (Susan, Amanda, Elizabeth)
  • new management bringing visible property improvements
  • quick maintenance response and repairs
  • friendly staff and community feel
  • move-in specials and competitive pricing
Watch-outs
  • no-smoking policy not enforced; secondhand smoke from neighbors
  • maintenance failures (AC, dishwasher, plumbing) left unresolved for months
  • documentation and record-keeping errors; incorrect billing and phantom debt collection charges
  • package theft and mail theft; gates frequently non-functional
  • inadequate trash and dog waste management
  • parking and carport issues; lack of transparency on restrictions
responsive-managementquick-maintenancefriendly-staffslow-maintenance-responseclean-facilitiespest-problemspackage-thefthidden-feesnoisy-neighbors
Best for: Residents who prioritize personalized leasing service and can tolerate management transitions; those without health sensitivities to smoke or with low maintenance needs.
Think twice if: You are sensitive to secondhand smoke, depend on fast maintenance repairs, or cannot afford documentation mistakes. Get all lease terms and fees in writing and keep receipts.

What This Community Gets Right

  • attentive, helpful leasing staff (Susan, Amanda, Elizabeth recognized by name)
  • new management and visible property cleanup underway
  • move-in specials available
  • quick maintenance response when issues are prioritized

Before You Tour

  • Susan (leasing staff): consistently praised for professionalism, patience, and responsiveness
  • Amanda (temp leasing agent): cited as pivotal to customer decision despite short tenure
  • Juan (maintenance worker): noted for going beyond usual duties to help residents
  • New property manager: observed daily picking up trash, sweeping hallways, and walking grounds
  • Previous manager Mayra: credited with flexible lease-break arrangement before management change

Maintenance, Management & More

Luxury Apartments
Beautiful complex with new management cleaning it up, but AC failures, appliance defects, and billing errors offset aesthetic appeal.
Gated & Secured Communities
Gates frequently broken or left open; entry control unreliable and security concerns (package theft, police activity).

Compared to Nearby Communities

  • Rated 3.5 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 2
Review volume 99
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Scores by Category

5
101
4
16
3
9
2
9
1
54

Common Renter Questions

How is the new management different?
New management team (arrived approximately 7 months ago based on reviews) is observed on property daily handling maintenance, trash pickup, and hallway cleaning. Multiple residents report visible property improvements and say management shows empathy. However, documentation and billing systems inherited from prior management continue to cause problems.
Are there move-in specials?
Yes. Reviews mention move-in specials are currently available, though exact terms and amounts are not stated in reviews.
What if I need to break my lease early?
The complex may allow early lease breaks with penalty. One resident paid 2 months' rent plus an equivalent lease-break fee. Terms vary and must be in writing. Get all conditions documented before signing.
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Last updated 2026-07-23