Fernando and the leasing office earn consistent praise for friendliness and move-in support. Maintenance reportedly fixes issues within 24 hours. However, residents report widespread roach problems, repeated unexplained rent hikes, and a pattern of disputed charges and missing deposits after move-out. One tenant documented months of unresponsiveness and disputed $520+ in questionable fees; another faced collection attempts while disputing charges. The newer positive reviews cluster suspiciously around the same time.
The property offers studio and one-bedroom units at mid-income pricing near transit and shops. The complex has a gate but residents report it does not reliably close. Noise from neighbors and traffic is common. For new tenants willing to rent month-to-month, the initial experience tends smooth; those staying long-term or moving out face mounting frustration over billing practices and pest control.
Residents consistently praise speedy maintenance, attentive staff like Monica and Jose, and the gated security that delivers quiet, safe living. New management drew strong approval. One long-standing tenant had persistent ant issues on an upper floor; another noted office hours were reduced but signage was not updated, causing package pickup confusion.
Moss Landing has split sharply between reviews of the current maintenance team and older management. Recent 5-star reviews praise Henry G. and the supervisor for fast, skilled repairs and respect, and name office staff Jaime, Arnold, and Adela as helpful and professional. Earlier complaints center on the prior management (Troy specifically) being unresponsive to pest issues, dismissive in disputes, and slow to follow through on repairs. New management has reversed that, but several residents report ongoing phone access problems and lingering pest control gaps they are managing themselves.
Staff individuals like Michael, Lilia, Janie, and Lezzy earn consistent five-star praise for attentiveness and fast responses when residents contact them. However, their efforts are overwhelmed by systemic problems: widespread roach infestations across multiple buildings despite resident cleanliness, frequent amenity closures, water damage and mold that take weeks to address, and multiple management changes in short periods. Residents report paying hidden fees ($40 trash charge despite inconsistent pickup, $150 surprise increases under new management), dealing with broken gates that undermine security promises, and enduring odors and pests that saturate belongings. The property sits near an airport flight path, and noise complaints mention planes landing every 15 minutes. Reviews suggest the complex is under-resourced: one 2019 reviewer noted only one or two maintenance staff for the size of the complex.
Last updated 2026-07-23