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Artessa at Quarry Village Apartments

Updated 2026-07-23 · 1,280 reviewed · 348 listed · Scored from 127 Google reviews · How we rank ›

3.7(127) 60 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsGated & Secured Communities
Artessa at Quarry Village Apartments
Services
Luxury Apartments, Gated & Secured Communities
Reviews
127

What Residents Say

Location near the airport and Quarry retail district draws residents, and several long-term tenants praise the staff and community feel. But a vocal subset reports serious unresolved problems: fire alarms in building 2 failing for months or years, security gates and entry doors regularly broken, golf balls damaging windows and injuring residents with no barrier installed, and maintenance tickets closed without fixes. Pest control is cited as ineffective. High turnover suggests these issues drive departures despite the attractive setting.

Staff engagement varies sharply. Named staff members like Lizzy and Brandon earned five-star praise for responsiveness, yet the front office is repeatedly faulted for dismissing complaints and poor communication about events. The contradiction reflects inconsistent execution across the community.

Recent shift: Deteriorating sentiment in past 3 months; older long-term reviews (6-10 months) overwhelmingly positive, but recent reviews (3-4 weeks) consistently report fire alarms, broken security, and golf ball hazards. Suggests a worsening of unresolved maintenance backlog.

Praised for
  • convenient location near airport, retail, restaurants
  • friendly and helpful office staff
  • nice amenities: pools, fitness center, package lockers
  • attractive apartment layouts and finishes
Watch-outs
  • chronic fire alarm failures in building 2
  • broken security gates and access doors
  • golf ball hazard: broken windows, injuries, no protection
  • slow/unresponsive maintenance despite tickets
  • pest control ineffective; roach problems persist
  • poor communication from management about issues and events
responsive-managementpoor-communicationquick-maintenanceslow-maintenance-responsefriendly-staffamenity-qualitypest-problemssafe-communityparking-issues
Best for: travelers needing airport proximity and retail access
Think twice if: building 2 residents should know fire alarms have failed for months to years; golf course exposure brings real window breakage and injury risk; security system frequently non-functional

What This Community Gets Right

  • walkable to airport, restaurants, retail shops
  • named staff responsiveness (Lizzy, Brandon praised individually)
  • pools, fitness center, secure package delivery
  • attractive floor plans and finishes

Before You Tour

  • Lizzy (assistant manager) and Brandon (leasing agent) individually praised for helpfulness
  • Building 2 fire alarm failures reported continuously for over 2 months to 3 years
  • Security gates and electronic entry doors broken for months at a time
  • Golf ball hazard: windows broken, residents hit, no netting installed despite complaints
  • AC repair took one month (in June)
  • Amazon package dropbox present but theft has occurred
  • Roach issues despite pest control fee charges
  • Fire exit doors frequently broken

Maintenance, Management & More

Luxury Apartments
Attractive layouts and finishes praised, but chronic maintenance failures (fire alarms, entry systems, AC) undermine luxury positioning
Gated & Secured Communities
Security gates and electronic locks frequently non-functional; residents report walking into secured areas without credentials

Compared to Nearby Communities

  • Rated 3.7 against a 3.78 average across the 205 luxury apartments businesses listed here.
  • Has more Google reviews than 41% of the businesses in this directory.

How This Score Was Calculated

How We Score
Star rating 14
Review volume 91
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Scores by Category

5
75
4
8
3
12
2
1
1
31

Common Renter Questions

How close is Artessa to the airport?
Reviewers call it a short hop to San Antonio International Airport, within minutes of the Quarry area.
Are packages safe here?
There is a locked Amazon dropbox. One reviewer reported a theft but the office recovered the package within hours after notification.
What happened with the fire alarms in building 2?
Multiple residents report alarms going off at all hours for months or years. Management told residents it was fixed, but alarms continued. Residents contacted the city building inspector and 911.
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Last updated 2026-07-23